Sr. Trainer, Technical Product Support

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Job Function:
Customer Management

Job Sub Function:
External Customer/Product Training

Job Category:
Professional

All Job Posting Locations:
Milpitas, California, United States of America

Job Description:

Johnson and Johnson Surgical Vision is recruiting for a Sr. Staff Technical Trainer and Support Specialist, located in Milpitas, CA.

We are looking for a motivated and experienced technical education and support specialist to join our team. This role involves implementing and delivering training to operate, troubleshoot, and maintain the our highly sophisticated Johnson & Johnson Surgical Vision products. Applicants should have proven experience working with sophisticated optical and electromechanical systems. This role will also support the development and maintenance of service training documentation and training program curriculum for assigned product(s). You will additional support our on-market Global Product Engineering team with Service related support tasks for pilot projects and new product introduction (NPI) activities of the department.

Key Responsibilities:

• Design and deliver global training programs (basic to advanced) covering technical, safety, product knowledge, and certification.
• Conduct training sessions at AMO centers, off-site locations, and customer sites as directed.
• Develop and maintain service training curriculums and aids for new products and updates to on-market products.
• Provide written and verbal communication including evaluations, feedback, and status reports to management.
• Lead trainees through technical and business issues and provide "train-the-trainer" knowledge transfer when applicable.
• Identify and address training gaps and audit practices to ensure compliance.
• Collaborate with engineering teams on pilot projects and proof-of-principles for service launch readiness.
• Support service-related verification and validation processes ensuring compliance with quality standards.
• Assist with service documentation updates including new requirements, change orders, and maintenance for on-market products.
• Support on-market product improvements and field actions as assigned by the department.

Qualifications

Required:

• Education: Vocational, Certificate, Technical or Associates
• Field Experience: Required 3-5 years of hands-on experience working in or supporting Field Service in a relevant sector (medical devices, capital equipment)
• Strong communication skills: The ability to articulate and demonstrate complex technical procedures physically and explain technical terms using simple language in a classroom environment.
• Self-Starter: A can-do demeanor and strong work ethic.

Preferred:

• Hands-on experience with medical devices containing electromechanical and electro-optical systems.
• Experience in developing technical course content using MS PowerPoint or other learning development platforms, modern training techniques and tools.
• Knowledge of instructional design to implement and complete full training cycles (assess needs, plan, develop, coordinate, monitor and evaluate).
• Strong analytical, organizational, communication, and problem-solving skills to evaluate Field Service training needs, find gaps and to develop and deliver effective training programs that enhance overall learning outcomes.
• Strong cross-functional collaborator, able to build training content within a cross-functional team of service, R&D and quality.

Other:

• Good interpersonal skills, dependable, results driven, timely decision making
• Proficient in Outlook, Word, Excel, and PowerPoint
• Language Requirement: English

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:
Collaborative Training, Field Training, Training Programs, Training Tools, Virtual Training

Preferred Skills:
Analytical Reasoning, Communication, Confidence Building, Customer Satisfaction, Customer-Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Organizing, Performance Measurement, Presentation Design, Problem Management, Problem Solving, Product Knowledge, Reporting and Analysis, Training Delivery Methods

The anticipated base pay range for this position is :
$109,000.00 - $174,800.00

Additional Description for Pay Transparency:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.