Learning System Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Quality

Job Sub Function

Quality Training

Job Category

Professional

All Job Posting Locations:

Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States

Job Description

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Learning System Specialist located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Horsham, PA; or Dallas, TX.

Purpose

The role of Learning System Specialist supports the day‑to‑day execution of learning activities within the Patient Service Center (PSC). This role is responsible for the end-to-end administration, optimization, and continuous improvement of learning systems and data to enable effective onboarding, ongoing training, and upskilling for PSC. The Learning System Specialist plays a key role in data accuracy, reporting, audit readiness, and operational consistency.

Responsibilities

• Serve as primary administrator for the learning management system (LMS), ensuring accurate course setup, enrollment, completions, and record maintenance.
• Maintain accurate & reliable learner training records to support reporting, compliance, and audits.
• Support onboarding, required training, certifications, and ongoing training through precise and consistent system execution.
• Act as a trusted consultant to learning partners, instructional designers, and operational stakeholders on best practices to optimize and leverage learning programs.
• Generate, analyze, and maintain routine and ad-hoc training reports, dashboards, and data extracts.
• Maintain training catalogs, curricula and records as content and requirements evolve.
• Serve as the point of escalation for complex learner or stakeholder inquiries related to training access, records, or system functionality.
• Provide guidance and education to users on learning system processes, standards, and expectations.
• Collaborate cross-functionally to ensure established learning processes align with SOPs, governance, and documentation standards.
• Lead or contribute to initiatives that integrate learning into day-to-day operations utilizing existing technology.
• Evaluate recurring issues and system gaps, recommend solutions, and partner with appropriate teams for resolution.
• Other duties as assigned.
  
  

Required Qualifications

• Bachelor’s degree in related field.
• A minimum of 4 years of experience in learning administration, training coordination, or HR operations.
• Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.).
• Demonstrated experience working with Learning Management Systems, including reporting and learner record management.
• High attention to detail and strong organizational skills.
• Proven ability to manage multiple priorities in a deadline driven environment.
  
  

Preferred Qualifications

• Experience supporting frontline or call center environments.
• Experience managing training records, certifications, or audit documentation.
• Experience with AI / technology applications to optimize learning opportunities.
  
  

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills

Preferred Skills:

Analytical Reasoning, Business Behavior, Business Savvy, Compliance Management, Continuous Improvement, Continuous Quality Improvement (CQI), Data Reporting, Goal Attainment, Healthcare Facilities Management, Problem Solving, Process Optimization, Project Management, Quality Assurance (QA), Quality Control (QC), Quality Standards, Training Administration, Training Delivery Methods, Training Needs Analysis (TNA), Training People