Instructional Designer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Quality

Job Sub Function

Quality Training

Job Category

Professional

All Job Posting Locations:

Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States

Job Description

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for an Instructional Designer located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Horsham, PA; or Dallas, TX.

Purpose

This role designs and develops high-quality learning experiences that support onboarding, ongoing enablement, and capability development for Patient Service Center (PSC) employees. The Instructional Designer works from defined learning strategies, curricula, and content standards to create execution ready learning assets aligned to operational and regulatory needs. This role ensures learning solutions are effective, accurate, and scalable.

Responsibilities

• Partner with key stakeholders to clearly understand learning demand needs, performance objectives, target audience, metrics strategy, and any other deployment details to help inform content sourcing decisions.
• Design engaging and learner-centric learning experience using appropriate adult learning and the right modality mix (instructor led – both in person and virtual training, eLearning, job aids, etc.) to meet the needs of a modern learner.
• Create a high-level design document, storyboard, and/or rapid prototyping, and recommend approaches that enhance the quality of the learning experience; own accountability of the learning vision from creation to deployment.
• Apply design thinking in the creation of learning experiences along with a needs analysis and confidently inform stakeholders and business partners when training may not be the appropriate solution.
• Apply established learning architecture, content standards, and design principles consistently across materials.
• Update and revise learning content based on product updates, process changes, feedback from delivery, or operational needs.
• Support onboarding programs, new product launches, and priority initiatives through timely content development.
• Ensure all learning materials are accurate, version controlled, follow the appropriate approval processes and are aligned to approved sources of truth.
• Partner with Learning Operations to support content updates, administration, and delivery requirements.
• Incorporate feedback and evaluation data to continuously improve learning materials.
• Contribute to shared design standards and best practices across PSC University.
• Other duties as assigned.
  
  

Required Qualifications

• Bachelor’s degree in related field.
• A minimum of 5 years of experience in instructional design, learning content development, or a related field.
• Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
• Experience designing and developing role-based learning materials and curricula across multiple modalities (ILT, VILT, eLearning).
• Experience leading facilitated needs analysis work sessions with multiple stakeholders to uncover root needs.
• High attention to detail and ability to manage multiple content builds simultaneously.
• Experience in authoring tools and/or prototyping tools (i.e. Articulate 360, Adobe Creative Suites, Captivate, Mural, Figma, etc.)
• Exposure to L&D principles defining learning objectives and measures of success using a learner-centric approach integrating learning science theory.
• Experience in communicating complex processes into simple and easy to understand concepts.
  
  

Preferred Qualifications

• Experience in pharmaceuticals, life sciences, healthcare, or regulated environments.
• Experience supporting contact centers, customer service, or frontline operations.
• Strong knowledge and experience working with Learning Management Systems.
• Mastery of L&D principles defining learning objectives and measures of success using a learner-centric approach integrating learning science theory (ie. ADDIE model, Blooms Taxonomy, Kirkpatrick’s Model)
• Experience with AI / technology applications to optimize instructional design opportunities.
  
  

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills

Preferred Skills:

Business Savvy, Coaching, Communication, Compliance Management, Continuous Improvement, Continuous Quality Improvement (CQI), Data Gathering and Analysis, Healthcare Management, Learning and Development Operations, Problem Solving, Program Management, Quality Assurance (QA), Quality Control (QC), Quality Standards, Relationship Building, Report Writing, Standard Operating Procedure (SOP), Training Delivery Methods, Training Needs Analysis (TNA), Training People