Communications Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Communications & Corporate/External Affairs

Job Sub Function

Internal Communications

Job Category

Professional

All Job Posting Locations:

Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States

Job Description

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Communications Specialist located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Horsham, PA or Dallas, TX.

Purpose

The Communications Specialist will support the Patient Service Center (PSC) through the development and execution of clear, tactical internal communications. This role creates and coordinates communication materials for learning initiatives, onboarding updates, process changes, and priority business communications. The Communications Specialist ensures messages are clear, actionable, and delivered consistently to support adoption and execution across PSC.

Responsibilities

• Develop communication materials supporting onboarding, learning updates, launches, and process changes.
• Draft tactical assets such as announcements, desk drops, job aids, leader talking points, recaps, and reinforcement materials.
• Coordinate reviews, edits, approvals, and version control with stakeholders.
• Support execution of communication rollout plans in partnership with program and learning teams.
• Maintain organized communication assets aligned to approved sources of truth.
• Track communication timelines, deliverables, and status updates.
• Partner with learning and operations teams to align communication timing and format with frontline needs.
• Other duties as assigned.
  
  

Required Qualifications

• Bachelor’s degree in related field.
• A minimum of 4 years of experience in internal communications, learning communications, or content development.
• Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
• Strong writing and editing skills.
• Ability to translate complex information into clear, audience-appropriate messaging.
• Strong organization, follow-through, and version control skills.
• Experience supporting fast-paced, cross-functional environments.
  
  

Preferred Qualifications

• Experience in healthcare, life sciences, or other regulated environments
• Experience supporting frontline, contact center, or operational teams
• Familiarity with learning, onboarding, or change communications
• Experience with AI / technology applications to optimize communications.
  
  

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills

Preferred Skills:

Brand Identity, Business Behavior, Business Data Analysis, Communication, Communications Measurement, Copy Editing, Corporate Communications Strategy, Corporate Management, Emotional Intelligence, Employee Engagement, Event Management, Innovation, Internal Communications, Problem Solving, Relationship Building, Service Excellence, Voice-Of-Employee