What are the responsibilities and job description for the Insurance Customer Service and Sales Agent . 3 years experience required position at Johnson Insurance Group Inc?
Insurance customer service agent representing ERIE Insurance and multiple other companies.
We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide "ABOVE ALL IN SERVICE" to our customers over the phone, in person, and using written communications. In this role, you will interact directly with our customers to service accounts, round accounts, and maintain our company's reputation for high-quality service.
Insurance Customer Service Agent Duties and Responsibilities
- Maintain updated knowledge of all company products and services in order to provide adequate education to customers
- Provide information and instructions about relevant products and services
- Make product and service suggestions to meet the customer's specific needs
- Field incoming phone calls and respond to phone messages from customers
- Promptly respond to customer questions submitted via email or our website
- Answer customer questions and provide information to resolve any issues
- Process policy changes
- Obtain necessary information from customers to adequately follow up
- Document important customer information for future reference
- Collect and record customer feedback and information, and share with appropriate departments and team members
- Generate interest in new products or services and connect customers with salespeople when required
- Foster and maintain relationships with customers to improve our retention rate
- Attend all required customer service-related meetings
Customer Service Agent Requirements and Qualifications
- High school diploma or equivalent
- 3 year or more in the P&C insurance business. Experience in a customer service-related role
- P&C Insurance license required
- Salary negotiable with experience
- Excellent written and verbal communication skills
- Ability to foster and maintain relationships
- Organizational skills with the ability to manage numerous projects and priorities at once
- Positive, service-oriented attitude
- Ability to thrive in a fast-paced and sometimes high-pressure environment
- Excellent computer skills and phone disposition
- Willingness to work independently or as part of a team
Work Remotely
- No
Job Type: Full-time
Pay: $40, $60,000.00 per year
Benefits:
- 401(k) matching
- Paid time off
License/Certification:
- NC P&C license (Required)
Work Location: In person
Salary : $40,000 - $60,000