Training Coordinator

Description

Position Overview

Reporting to the Vice President of Marketing, US Commercial, the Training Coordinator is a newly created role responsible for developing, managing, and delivering training programs that strengthen internal knowledge, improve process compliance, and enhance cross-functional performance across Sales, Service, Marketing, and Operations.

This position requires a motivated self-starter who thrives in a dynamic environment and can independently identify needs, build solutions, and drive adoption across multiple teams. Reporting into Marketing, the Training Coordinator will serve as a cross-functional enabler, ensuring new and existing team members are equipped with the tools, processes, and brand knowledge required to succeed while also enhancing communication and alignment across the broader US Commercial organization.

In addition to a primary focus on internal enablement, the role will also support customer-facing training content in areas where internal training objectives overlap with client education. By partnering with subject matter experts (SMEs), the Training Coordinator will create engaging, modular content that drives consistency, adoption, and alignment with company and brand standards.

Responsibilities

Training Development & Delivery

• Design and deliver modular, scalable training programs to address knowledge gaps in sales, service, marketing, and operations.

• Build and maintain a library of up-to-date training materials, toolkits, and reference guides.

• Develop scalable onboarding programs for new commercial hires to accelerate ramp-up time.

Collaboration & Content Gathering

• Partner with SMEs across departments to gather insights, validate accuracy, and translate processes into training resources.

• Use interviews, process documents, or recorded sessions to minimize SME burden and streamline content creation.

Program Execution & Support

• Support rollout of new tools, processes, and initiatives with educational content.

• Deliver occasional customer-facing training materials when internal enablement overlaps with client education.

• Provide strategic account training support, reinforcing Matrix’s value as a trusted partner.

Evaluation, Adoption & Continuous Improvement

• Track and report training completion, adoption, and effectiveness for all assigned programs, including US Commercial and Global Product Training content.

• Provide leadership with visibility into participation and compliance, using completion data, feedback, and behavior metrics to identify gaps and drive accountability.

• Incorporate knowledge checks, assessments, and reporting dashboards to confirm comprehension and reinforce expectations.

Customer-Facing & Marketing Support

• Partner with the Marketing and Strategic Account teams to develop customer-facing training assets that reinforce Matrix’s value proposition and support account-based marketing efforts.

• Create concise, brand-aligned content (e.g., product overviews, value proposition modules, FAQs, and onboarding materials) that strategic partners can use with their own clients.

• Ensure training content supports marketing goals, including customer journey mapping, brand consistency, and reinforcement of the Trusted Advisor / Total Solutions Provider position.

Content Priorities (Examples)

• Systems & Tools: CRM usage standards, service ticket creation, finance basics, internal systems.

• Product & Service Knowledge: Equipment care and maintenance, commercial warranty education, logistics, and installation overviews.

• Sales & Marketing Protocols: Social media best practices, event protocols, marketing resource awareness.

Marginal Job Functions:

• Other projects as needed

Requirements

Education:

• Minimum of a four-year degree (or equivalent) in Business, Education, Marketing, Communications, or a related field (or equivalent work experience)

Experience:

• 3 years of experience in training, learning & development, enablement, or instructional design (corporate or commercial setting)

• Proven ability to work independently as a self-starter, with a track record of taking ownership and driving initiatives from concept to execution.

• Proven ability to design, deliver, and evaluate training content across multiple formats (videos, presentations, toolkits, playbooks.

• Strong influence and collaboration skills to work effectively across diverse teams without direct authority.

• Comfortable operating in a new or evolving role, with the ability to create structure, processes, and best practices where none currently exist.

• Excellent written, verbal, and presentation skills, with the ability to communicate complex concepts clearly and engagingly

• Experience with learning management systems (LMS) and digital training tools

• Familiarity with adult learning principles and assessment methodologies.

• Experience in B2B environments preferred; fitness industry knowledge a plus

Other Requirements:

• Familiarity with CRM systems (e.g., Microsoft Dynamics), content management platforms, and internal systems such as Concur, PandaDoc, and SharePoint

• Strong computer skills in all Microsoft Office programs 

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance

• Company paid Life Insurance

• 401(k)

• Paid Time Off benefits

• Product discounts

• Wellness programs

EOE/M/W/Vet/Disability

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