What are the responsibilities and job description for the Installation Services Specialist position at Johnson Health Tech North America Inc?
Description
About the Role
The Installation Services Specialist – Field Service serves as the primary technical support resource for installation partners, ensuring they have the guidance and tools needed to successfully complete installations in the field. This role works closely with installers, service teams, and internal stakeholders to troubleshoot issues, coordinate solutions, and improve overall customer satisfaction. It’s a great fit for someone with a technical mindset who enjoys problem-solving and building strong working relationships.
What You’ll Be Doing
• Serve as the first point of contact for installation teams, providing real-time technical support and guidance
• Troubleshoot product and installation issues, coordinating with service teams and third-party providers to resolve them
• Manage installation-related cases, including documentation, communication, and timely resolution
• Build strong relationships with installation partners, dealers, and internal teams
• Maintain accurate records and utilize CRM/SAP systems to track cases and support activities
Requirements
What We’re Looking For
• 2–3 years of experience in technical support, service, or a related role
• Strong mechanical and troubleshooting skills, ideally within the commercial fitness industry
• Excellent communication skills with the ability to support both technical and non-technical audiences
• Experience with CRM systems and ERP tools (SAP preferred)
• Strong attention to detail, organization, and ability to manage multiple priorities
Why This Role
This is a strong opportunity to be at the center of field operations, directly supporting installation success and customer experience. If you enjoy solving technical challenges, working cross-functionally, and taking ownership of issues from start to finish, this role offers both impact and growth.
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
· Health & Dental Insurance
· Company paid Life Insurance
· 401(k)
· Paid Time Off benefits
· Product discounts
· Wellness programs
EOE/M/W/Vet/Disability
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