Associate Director of Pediatrics and OBGYN

General Position Summary:

The Associate Director of Pediatrics and OB supports the

leadership, management, and coordination of pediatric and OBGYN services within

Johnson Health Center. This role ensures that the clinic operates efficiently, complies with regulatory requirements, and delivers high-quality, patient-centered care. The Associate Director of Pediatrics and OBGYN works closely with the Director of Operations, Director of OBGYN Practice Services, and the lead over pediatric providers to align operations with the organization’s mission, strategic goal, and performance metrics.

Essential Duties and Responsibilities:

1. Oversees day-to-day operations of the Pediatric and OBGYN clinic, ensuring efficient patient flow and high-quality care delivery.

2. Analyzes trends and develops recommendations for schedule modifications.

3. Provides supervision and support to the Lead PAS at Atherholt and the PAS team.

4. Assists the Director of Operations with meeting strategic goals and implements continuous improvement initiatives, leveraging reports from the BI team.

5. Ensures that JHC maintains adequate access to care in the Atherholt Pediatrics and OBGYN office by monitoring patient wait times, the ability to schedule appointments, and general patient feedback.

6. Collaborates with the Director of Operations to develop and implement operational policies and procedures consistent with HRSA and FQHC compliance requirements.

7. Fills in for the front office when short-staffed, if necessary.

8. Coordinates with the Care Team to optimize workflows and reduce patient wait times.

9. Implements and monitors workflows, policies, and procedures that support high- quality, cost-effective care.

10. Monitors productivity, visit volumes, scheduling efficiency, and provider utilization metrics.

11. Develops strategies to improve access to care, appointment availability, and patient satisfaction.

12. Serves as the first contact for clinic managers regarding Pediatric and OBGYN operations.

13. Participates in the establishment of strategic planning, resource allocation, operational plans, and policies for Pediatric and OBGYN services.

14. Oversight of the Mobile Medical Unit; responsible for the communication and outreach to plan the MMU clinics in the community.

15. Supports expansion of integration with Family Medicine, Dental, and Behavioral Health services.

16. Participates in recruiting, onboarding, and training of new staff to ensure adherence to clinic protocols. Takes responsibility for team, motivating them, and setting clear expectations.

17. Supports implementation and monitoring of eClinicalWorks (eCW) workflows, including scheduling, documentation, and reporting.

18. Fosters a culture of teamwork, accountability, and continuous improvement and learning.

19. Responsible for attending the monthly Pediatric and OBGYN Care Team Meetings.

20. Maintains communication with critical departments such as billing, Community Health Workers, Records and Referrals, and the Compliance Department.

21. Collects data for patient complaints and works to resolve issues within the department.

Other Functions:

1. Staff members will abide by the Code of Conduct as documented in the Corporate Compliance Manual.

2. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.

3. Associate Director of Pediatrics and OBGYN serves on the leadership team.

4. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.

5. Management may modify, add, or remove any job functions as necessary, or as changing organizational needs require.

JHC Core Values:

Staff members must actively demonstrate dedication and commitment to the core values of JHC.

1. Respect – We value and respect each patient, their family, ourselves, and each other. Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people’s differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.

2. Integrity – We are committed to doing the right thing every time. Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.

3. Excellence – We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies. At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.

4. Innovation – We value creativity, flexibility, and continuous improvement efforts. We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.

5. Teamwork – We understand that teamwork is the essence of our ability to succeed. We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.

Qualifications:

1. Excellent communications skills, both verbal and written, with the ability to read, write, speak, and clearly understand English.

2. Must be able to maintain confidentiality and be universally discreet on sensitive and/or confidential issues.

3. Demonstrated ability to supervise and lead others.

4. Must be able to present professionally in mannerisms and appearance, demonstrating initiative and function in the best interest of JHC.

5. Proven ability to understand people and their needs.

6. Flexibility in scheduling; must be willing to work varying hours and in varying locations.

7. Ability to deal effectively with individuals from diverse backgrounds and cultures cooperatively and courteously, projecting a positive and respectable image.

8. Ability to work both independently and as a team player.

9. Working knowledge of MS Office Excel, PowerPoint, and Word required, along with a general working knowledge of computers and other applications, including Electronic Medical Records software.

10. Ability to monitor the progress of multiple projects simultaneously.

11. Ability and knowledge to maintain files in an organized fashion.

12. 1-3 years of office supervisory or related experience required. Experience in a clinical setting preferred.

13. Two years of college courses, an associate’s degree, or a related certification. A bachelor’s degree is preferred.

14. Must possess transportation that allows travel to and from multiple JHC locations within a shift.

Physical Demand and Working Environment:

Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. Movement around the office to oversee operations. 8 hours of constant computer usage. OSHA low-risk position.

Pay: From $54,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person

Salary : $54,000