What are the responsibilities and job description for the Wealth Fiduciary Assistant - Family Office position at Johnson Financial Group?
Overview:
Key Responsibilities
The Wealth Fiduciary Assistant - Family Office's primary responsibility is to provide comprehensive support for certain complex ultra-high net worth family relationships. This role will be responsible for delivering a high degree of business professionalism that will enhance the client experience.
Key Responsibilities
- Core business understanding of Fiduciary services and Wealth business strategy to proactively support Fiduciary Administrators throughout processes of client implementation, maintenance, and communication.
- Thorough knowledge of core Wealth and Bank operating platforms specific to Fiduciary services.
- Responsible for accurately opening and closing of accounts within Wealth operating systems; including initiating and tracking status of deposits as well as cash and asset transfers to/from accounts.
- Research and assist in resolving client inquiries and issues through to resolution; displays initiative to problem solve and escalate when appropriate, ability to work independently.
- Fiduciary responsibilities include but are not limited to: understanding and assisting with Will File, Vault and procedures, Estate valuations, insurance claim processing, probate and other post death processes, and insurance trusts monitoring.
- Responsible for review, disbursement, and updating of required reports (outlier reports, account synoptic, direct to hold letters, investment policy statement updates, etc.).
- Process various client requests including but not limited to; wire transactions, funds transfers, and requests for distributions.
- Actively manage inherent risks by adhering to internal policies and procedures, regulatory and statutory requirements and exercising sound judgment. Maintain client files to meet industry standards and compliance requirements.
- Accurately and timely prepare correspondence, reminders/ticklers, performance reports, documents, adhoc reports, proposals and other administrative functions.
- Proactively schedule client appointments and meetings, acts as the key liaison for organizing and managing client events.
- Coordination of meetings, calendar management, answering phones, filing, and processing of mail.
Job Requirements
- Bachelor’s degree with minimum 2 years experience in the financial services industry and/or Wealth services. Work experience may be considered in lieu of education.
- Excellent oral and written communication skills; proven organizational, analytical and follow up skills.
- Proficient with MS Office Suite of products, trust accounting systems and bank operating systems.
- Investment custody and/or Trust accounting system knowledge highly desired.
- Experienced WM Assistants will have working knowledge of specific software (i.e. Financial Planning software, Trading Calculators, etc.)
Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.