What are the responsibilities and job description for the Fraud Analyst position at Johnson Financial Group?
Overview
JOB PURPOSE
Performs analytical review of authentication and multi-channel transaction data to establish the balance between fraud loss mitigation, business revenue, and client satisfaction.
Key Responsibilities
Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.
JOB PURPOSE
Performs analytical review of authentication and multi-channel transaction data to establish the balance between fraud loss mitigation, business revenue, and client satisfaction.
Key Responsibilities
- Independently monitor fraud alerting technologies. Correlate observations and perform thorough investigative assessments to properly discern between fraudulent and valid activity, which often requires reaching out to branch personnel with investigative questions. Determine appropriate remediation path and resolve alerts. Document activity as necessary and make recommendations to reduce risk as appropriate.
- React to fraud events of varying scale and impact in a timely manner to mitigate potential fraud. Assess severity of the incident and take necessary actions including: creating internal and external communications, providing a recommendation for closing or blocking client accounts, reissuance or deletion of compromised debit cards, and resolving client questions from branch personnel. Provide written documentation of recap and follow up items. Make and implement recommendations as appropriate.
- Identify risk and trends of fraudulent activity and make recommendations with respect to policy and procedure changes related to fraud prevention across the enterprise.
- Determine actions to be taken to assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators.
- Leverage fraud mitigation technologies and reporting tools and make recommendations for system configuration changes to better protect the bank against fraud and improve the customer experience.
- Receive notification from bank associates of client disputes; credit disputed amount back to client’s account and work with internal and external parties as appropriate to resolve dispute and recover funds.
- Create fraud awareness education materials for associates and clients. Conduct fraud awareness training for associates and clients.
- High School Diploma or equivalent required. Bachelor’s degree preferred in Accounting, Finance, Computer Science, Business, or Criminal Science.
- At least 2 years fraud/risk management experience.
- Strong attention to detail, sound decision quality, demonstrated problem solving.
- Industry certifications desired or willingness to pursue (i.e. Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), National Check Professional (NCP), Certified Fraud Examiner (CFE).)
- Excellent verbal, written, and interpersonal communication skills.
Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.