What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Johnson Family Chevrolet?
Join a Team That Treats You Like Family
At Johnson Family Chevrolet, we’re more than a dealership—we’re a locally owned community staple in Woodlawn, VA. We sell and service new Chevrolet vehicles and a full range of quality pre-owned cars, backed by a loyal customer base that keeps coming back because we deliver exceptional service in a welcoming environment.
We’re looking for an energetic, organized Automotive Service Advisor/Writer to be the trusted link between our customers and our technicians. If you thrive in a fast-paced setting, love solving problems, and enjoy genuine conversations with people (in person, on the phone, or by text/email), this role is for you.
You’ll help customers get back on the road safely while supporting a collaborative service department that values clear communication and real results.
Schedule & Perks
- Monday–Friday, 7:30 a.m. – 5:30 p.m. with a full hour for lunch
- Major holidays observed
- Paid time off
- Benefits available
What You’ll Do
- Greet customers promptly and professionally, listening carefully to their concerns and making them feel heard from the moment they arrive
- Write clear, accurate repair orders and keep precise records of all work performed
- Explain recommended maintenance and repairs in plain language and provide solid estimates using our dealership systems
- Confidently recommend additional services (oil changes, tire rotations, brakes, suspension, transmission work, and more) based on mileage intervals and technician findings
- Partner with technicians to prioritize work and keep vehicles moving through the shop efficiently
- Process service contract claims for pre-authorization and payment when needed
- Follow GM warranty guidelines for write-ups and ensure paperwork is accurate for the cashier and warranty administrator
- Follow up with customers throughout the process to confirm satisfaction and build long-term relationships
Who Thrives Here
- Highly organized with strong attention to detail (this is non-negotiable)
- Comfortable and confident talking with customers by phone, text, email, and in person
- Solid communication skills and the ability to upsell services professionally and ethically
- Basic automotive knowledge and the ability to work effectively with technicians
- Computer-savvy and quick to learn dealership systems
- Professional, accurate, and calm under pressure
- Dealership or service-advisor experience is a plus, as is any background in auto sales
Why Johnson Family Chevrolet?
We operate a full-service certified repair shop, collision center, and active sales department under one roof. Our focus is on customer satisfaction and employee growth. We foster a positive, collaborative workplace where people look out for one another and take pride in the work they do for our local community.
If you’re motivated, detail-oriented, and ready to make a real impact in a family-oriented dealership, we’d love to hear from you.
Apply today and become part of the Johnson Family Chevrolet team.
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $50,000 - $65,000