What are the responsibilities and job description for the Fire Service Renewals Sales Representative | Fire Service Renewals Sales Representative position at Johnson Controls International?
Johnson Controls is a global leader in smart, healthy, and sustainable buildings, with a mission to reimagine the performance of buildings to serve people, places, and the planet. Join a team that values collaboration, development, and meaningful work that helps customers get more from the services they rely on.
In this role, you will help protect and grow service agreement revenue by building strong customer relationships, improving renewal retention, and delivering a high-quality experience across your assigned territory.
What we offer
Competitive salary
Paid vacation/holidays/sicktime- 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us out!: A Day in a Life at Johnson Controls | Sales Roles
What you will do
The Field Service Renewals Representative 4 is responsible for maintaining and growing sales within a defined customer base and geographical territory. You will develop a customer-focused strategy that supports retention of preventative maintenance contracts, higher revenue per customer, and stronger customer satisfaction.
Key responsibilities
Maintain and grow sales within an assigned customer base and territory.
Develop and execute strategies that improve retention of preventative maintenance contracts, revenue per customer, and customer satisfaction.
Manage retention activities within an assigned service agreement customer base of approximately $3M-$3.5M.
Serve as the primary point of contact for the assigned customer base and build lasting relationships with customers.
Develop strong account knowledge, including key decision makers, equipment, service contract details, and account history.
Partner with district operations to support and improve service delivery.
Identify customer needs and translate them into effective sales strategies.
Report progress and performance metrics to operations and corporate teams on a weekly and monthly basis.
How You Will Do It
Work within Johnson Controls policies, procedures, products, programs, and services to ensure a consistent customer experience.
Own outcomes with accountability, safety, and integrity by following through on commitments and managing your territory with discipline.
Stay close to the customer and the work by developing a detailed understanding of each account and using that knowledge to remove obstacles quickly.
Improve every day by using candid feedback, reviewing results, and refining your approach based on weekly and monthly performance metrics.
Win as one team by collaborating with district operations and corporate partners to strengthen service delivery and customer satisfaction.
Use Microsoft Office, Salesforce, Ace, and Report to Web to manage account information, track activity, and support accurate reporting.
What we look for
required
High School Diploma.
Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.
Nice to Have
BA, BS, or a similar degree.
2 years of sales and/or customer service experience with a similar product, service, or industry.
Excellent communication skills and the ability to quickly qualify opportunities.
A high degree of self-discipline and a success-driven mindset.
An independent, creative approach to selling intangible services.
HIRING SALARY RANGE: $54,000 - $82,800 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
#LI-AA2
#SalesHiring
|Johnson Controls is a global leader in smart, healthy, and sustainable buildings, with a mission to reimagine the performance of buildings to serve people, places, and the planet. Join a team that values collaboration, development, and meaningful work that helps customers get more from the services they rely on.
In this role, you will help protect and grow service agreement revenue by building strong customer relationships, improving renewal retention, and delivering a high-quality experience across your assigned territory.
What we offer
Competitive salary
Paid vacation/holidays/sicktime- 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us out!: A Day in a Life at Johnson Controls | Sales Roles
What you will do
The Field Service Renewals Representative 4 is responsible for maintaining and growing sales within a defined customer base and geographical territory. You will develop a customer-focused strategy that supports retention of preventative maintenance contracts, higher revenue per customer, and stronger customer satisfaction.
Key responsibilities
Maintain and grow sales within an assigned customer base and territory.
Develop and execute strategies that improve retention of preventative maintenance contracts, revenue per customer, and customer satisfaction.
Manage retention activities within an assigned service agreement customer base of approximately $3M-$3.5M.
Serve as the primary point of contact for the assigned customer base and build lasting relationships with customers.
Develop strong account knowledge, including key decision makers, equipment, service contract details, and account history.
Partner with district operations to support and improve service delivery.
Identify customer needs and translate them into effective sales strategies.
Report progress and performance metrics to operations and corporate teams on a weekly and monthly basis.
How You Will Do It
Work within Johnson Controls policies, procedures, products, programs, and services to ensure a consistent customer experience.
Own outcomes with accountability, safety, and integrity by following through on commitments and managing your territory with discipline.
Stay close to the customer and the work by developing a detailed understanding of each account and using that knowledge to remove obstacles quickly.
Improve every day by using candid feedback, reviewing results, and refining your approach based on weekly and monthly performance metrics.
Win as one team by collaborating with district operations and corporate partners to strengthen service delivery and customer satisfaction.
Use Microsoft Office, Salesforce, Ace, and Report to Web to manage account information, track activity, and support accurate reporting.
What we look for
required
High School Diploma.
Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.
Nice to Have
BA, BS, or a similar degree.
2 years of sales and/or customer service experience with a similar product, service, or industry.
Excellent communication skills and the ability to quickly qualify opportunities.
A high degree of self-discipline and a success-driven mindset.
An independent, creative approach to selling intangible services.
HIRING SALARY RANGE: $54,000 - $82,800 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
#LI-AA2
#SalesHiring
Salary : $1,000 - $1,000,000