What are the responsibilities and job description for the Service Advisor position at Johnson Brothers Ford II, Ltd?
We are seeking a professional and customer-focused Service Advisor to join our team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a positive customer experience from vehicle check-in through repair completion. This role requires strong communication skills, attention to detail, and the ability to coordinate repairs while maintaining excellent customer service.
Essential Duties and Responsibilities
- Greet customers and accurately document service concerns and repair requests
- Schedule service appointments and maintain shop workflow
- Prepare and explain repair estimates, recommended services, and costs
- Communicate with technicians regarding diagnosis, repair status, and completion timelines
- Keep customers informed of repair progress and obtain approval for additional services when needed
- Review completed work orders with customers and answer questions regarding repairs performed
- Process invoices and collect payments as needed
- Maintain accurate service records and customer information
- Promote maintenance programs and additional services that benefit the customer
- Resolve customer concerns in a professional and timely manner
- Assist in maintaining a clean, organized, and professional service department
Qualifications
- Must have valid driver's license with acceptable driving record
- Previous experience as a Service Advisor, customer service representative, or related role preferred
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Basic computer proficiency and ability to learn dealership or shop management software
- Ability to work effectively in a fast-paced environment
Knowledge, Skills, and Abilities
- Customer service excellence
- Problem-solving skills
- Attention to detail
- Time management
- Sales and upselling abilities
- Professional demeanor
- Ability to handle difficult situations diplomatically
Physical Requirements
- Ability to stand and walk for extended periods
- Occasional lifting of up to 25 pounds
- Ability to work in an office and shop environment
Benefits
- Competitive pay
- Health, dental, and vision insurance
- Paid time off
- Retirement plan
- Ongoing training and development opportunities
- Career advancement opportunities
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.