What are the responsibilities and job description for the Service Appointment Coordinator - Johnson Subaru of Cary position at Johnson Automotive?
Due to remarkable growth, Johnson Subaru of Cary has the exciting opportunity to expand its team of Full-Time Service Appointment Coordinators.
We are seeking friendly, goal-oriented individuals with positive attitudes to fill open positions immediately. Bring your ambition and passion, and we will take care of the rest!
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Johnson Subaru of Cary is a member of Johnson Automotive, one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences.
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Essential Responsibilities:
*Responding to inbound service calls and email leads;
* Contacting and communicating with guests to identify their
automotive needs;
* Responsible for tracking, responding to, and managing all Internet
service leads;
* Monitors incoming email traffic and internet inquiries;
* Develops guest prospecting file upon receipt of a lead;
* Quotes pricing and automobile availability to guests within
department guidelines;
* Schedules service appointments and pairs guests with Service Advisors if necessary;
* Maintain and update notes and information in the customer database;
* Keep abreast of new features and available accessories, and
translates their benefits to guests;
* Direct guests to product information resources;
* Maintain high customer satisfaction scores, gross averages and
monthly unit counts;
* Develop career skills through regular training and instructions;
* Research available vehicles and relevant products;
* Learn, understand and abide by Federal, State and Local laws.
* Some light clerical/scanning work.
* Other duties as assigned by management..
Job Requirements:
* Service Appointment Coordinator experience is preferred;
* Must be proficient with Microsoft Office, Internet, and CRM;
* Professional appearance and strong written and verbal communication
skills;
* Possess outgoing personality;
* Have the ability to work both independently and as part of a team;
* Must be able to multi-task in a fast paced environment;
* Must be able to meet company’s employment requirements;
* Flexible work schedule, including the ability to work on Saturday and Sunday;
* All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports
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Benefits:
Your elected health and ancillary benefits begin on the first day of the month following 60 days of employment.
Choices:
Medical Insurance
Dental Insurance
Vision Insurance
Basic Life (employer paid), Voluntary Life, and AD&D Insurance
Long-Term Disability
Short-Term Disability
Accident Insurance
Cancer Insurance
Critical Illness Insurance
FSA and HSA options
EAP (Employee Assistance Program)
Pet Insurance
WillPrep Services
TravelAid (Assistance Services Program)
PTO/ Holiday after 90 days (PTO usable after 6 months)
401(k) with match after 6 months
Johnson Automotive is an Equal Opportunity Employer.
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