What are the responsibilities and job description for the RECEPTIONIST position at Johns Hopkins Medicine?
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Location: 1800 Orleans Street, Myer 2-109, Baltimore, Maryland 21287
Shift: Full Time (40 hours), Day Shift; 8:00 am - 4:30 pm
Weekends Required: No
Position Summary: The Receptionist is responsible for greeting and appropriately directing patients/visitors/guests while treating medical center staff, visitors, physicians, patients, and families in a professional and courteous manner. This position is often the first point of contact for clients, patients, and customers. The Receptionist will consistently display a positive attitude in the workplace and demonstrate a calm, professional demeanor during stressful situations.
The main responsibilities include:
• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Performs administrative, clerical support tasks, filing, and recordkeeping.
Education: Minimum of a high school degree. Vocational training in medical receptionist and medical billing is preferred.
Licensure/Certification: none
Required Work Experience: 6 months of experience in healthcare/medical practice preferred.
Working Conditions:
• Works in a normal office environment where there are limited physical discomforts due to temperature, noise, dust, etc.
• Prolonged periods of sitting.
• Must be able to lift 10 pounds at times.
Salary Range: Minimum 17.37/hour - Maximum 28.68/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
The Hospital reserves the right to modify employee schedules as needed.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.