PATIENT ACCESS SPECIALIST - TELECOM

You were meant for Hopkins. Johns Hopkins Howard County Medical Center is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. As a member of Johns Hopkins Medicine, Johns Hopkins Howard County Medical Center is a 266-bed acute care facility that has been serving the community for nearly 40 years. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

The Patient Access Specialist for Telecommunications is responsible for hospital safety by immediate communication of emergency Code Alerts via intercom and paging.

Monitors Fire, Gas and Hillrom Panels. Receives inbound calls from patients, physicians and external customers requesting services within HCGH. Responsible for alerting on call Physician Director when a discharged patient requests medical advice. Responsible for satisfying the patient, staff or caller and maintaining the image and integrity of HCGH. Provide exceptional customer service to callers, patients and staff. Ability to stay calm under pressure.

Hear from our hospital president

https://www.youtube.com/watch?v=qj5KuB34gU8

Hours:

Days Shift (FT)

Location:

Howard County General Hospital

5755 Cedar Lane

Columbia MD

Major Job Responsibilities:

• Is responsible for immediate communication of all Emergency Code Alerts via Intercom and Paging.
• Is responsible for alerting on call Physician Director when a discharged patient requests medical advice.
• Is responsible for alerting on call Physician Director when a pharmacist requests prescription follow up
• Update confidential, restricted and custodial patient listings
• Daily updates of the On Call Teams listing
• Performs weekly routine system checks for communication devices - Ascom, Avaya phones and pagers
• Monitors Emergency Panels - Fire, Gas, Elevator and Hillrom
• Is responsible for updating Daily Call, Code Alert and Ascom system logs.
• Is responsible for reviewing daily and monthly call summaries and add to the huddle board.
• Demonstrates professional leadership qualities and leads by example by presenting a positive image and helpful attitude to patients, physicians and staff.
• Tier-1 troubleshooting of communication devices – Ascom, Avaya phones and pagers

Education & Experience:

• High School Diploma or Equivalent required
• Preferred PCT – Patient Care Tech or MOA – Medical Office Assistant preferred
• Four years of medical/health care office or call center experience

Skills & Abilities Required:

• Critical thinking and demonstrated leadership ability in order to address issues identified within the department
• Analytical skills in order to analyze and process various departmental reports
• Excellent interpersonal skills required to communicate effectively with co-workers, patients, staff and insurance companies
• Intermediate knowledge of Microsoft Office
• Keyboarding speed of 35 WPM
• Knowledge of professional telephone etiquette and soft skills

Licenses & Certifications:

• Critical thinking and demonstrated leadership ability in order to address issues identified within the department
• Analytical skills in order to analyze and process various departmental reports
• Excellent interpersonal skills required to communicate effectively with co-workers, patients, staff and insurance companies
• Intermediate knowledge of Microsoft Office
• Keyboarding speed of 35 WPM
• Knowledge of professional telephone etiquette and soft skills

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit https://hcgh.mybenefitsjhhs.com/

Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 17.37/hour - Maximum 28.68/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.