What are the responsibilities and job description for the Medical Concierge - Hopkins USA position at Johns Hopkins Medicine?
The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Read more here!
Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins.
What awaits you:
Great HYBRID role requiring you to work in office ONCE per month in Middle River, MD.
- Hours are Monday-Friday, 8:30am-5pm. No weekends!
Room for growth!
Outstanding team in a diverse work environment!
Medical, Dental, and Vision Insurance.
Retirement Savings Plan w/employer contribution.
Generous Paid Time off & Paid holidays!
Employee and Dependent Tuition assistance benefits!
Health and wellness programs and MORE!
Are you passionate about helping others?
Do you want to join an outstanding team with a diverse work environment?
Do you have call center experience?
Are you comfortbale scheduling patient appointments for multiple specialities?
As a Hopkins USA Medical Concierge, you'll:
- Be responsible for the professional, efficient, and timely delivery of service to patients and clients requesting assistance through the Johns Hopkins USA office.
- Coordinate care for VIP patients referred by the President’s Office, the Fund for Johns Hopkins Medicine, the Board of Trustees, and other speciality departments.
- Curate and schedule multiple appointments for out of state patients during the time they are in the Baltimore/DC area.
- Manage the entire process including follow-up calls, emails, and all logistics.
- Assist the patient or representative in the collection of demographic information, pertinent medical records, and copy of insurance cards.
- Coordinate one to multiple appointments in a concise time frame, prioritizing the most critical appointment.
- Provide recommendations for accommodations in the area.
- Assist Johns Hopkins USA with all other tasks as needed.
What you'll bring:
- High school diploma
- 2 years’ experience in a healthcare and/or multinational business setting with a strong focus on customer service. Education can be substituted for work experience as follows:
- AA degree with 1 years' experience
- Advanced interpersonal skills, including the ability to cope with a demanding clientele and the ability to defuse situations of high emotion or conflict.
- Advanced organizational skills, including the ability to prioritize multiple activities and follow them to completion.
- Ability to multitask, while proving exceptional customer service.
- Comfortability with learning and understanding new technologies
- You will be trained on state-of-the-art healthcare information systems