What are the responsibilities and job description for the GUEST SERVICES SUPERVISOR position at Johns Hopkins Medicine?
Join a fantastic global healthcare organization!
Employee and Dependent Tuition Assistance
Career growth and development
Affordable and comprehensive benefits package
Location: 1800 Orleans Street, Baltimore, MD 21287
Shift: Full Time (40 hours), Day Shift.
Position Summary:
As the Guest Service Supervisor, you'll play a pivotal role in creating exceptional experiences for patients and visitors. Reporting to the Assistant Director of Patient and Visitor Services, you'll lead and empower a team of Guest Services staff, ensuring seamless departmental operations and fostering a culture of Service Excellence. You'll be a mentor, coach, and resource, driving team performance through effective training, scheduling, and problem-solving. Your leadership will impact patient satisfaction by proactively addressing challenges and implementing Service Recovery strategies. You'll also leverage your understanding of HR policies to contribute to staff development and performance management.
Education/Experience:
- Associate's degree in business/management or related field.
- A minimum of four years of relevant supervisory experience in health care or customer service is preferred.
- It requires knowledge of the general policies and procedures of a guest services program.
- Experience in staff/team development and training, including knowledge of group dynamics and effective management techniques.
- Analytical ability is required to investigate patient concerns and deliver Service Recovery.
***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
Salary Range: Minimum 23.32/hour - Maximum 40.82/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
The Hospital reserves the right to modify employee schedules as needed.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.