What are the responsibilities and job description for the Epic Application Coordinator CRM position at Johns Hopkins Medicine?
Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here.
What awaits you:
- Work-life balance - This is a remote role! (Applicants working from MD, DC, VA, PA, DE and FL will be given first consideration)
- Medical, Dental, and Vision Insurance.
- 403B Savings Plan w/employer contribution.
- Paid Time off & Paid holidays.
- Employee and Dependent Tuition assistance benefits.
- Health and wellness programs and MORE!
Who you are:
As an Epic Application Coordinator, you bring your Epic configuration experience and understanding of clinical/business operations workflows and system configuration to the table and you don’t disappoint. You design, configure, validate, and repeat. Then you facilitate complex application and systems enhancements or upgrades along the way. You are highly effective in your communication (verbal and written) because you know the value of establishing working relationships that foster optimal quality teamwork and education, especially when working remotely. And, having potentially worked in an Epic silo before, you are excited to expand your knowledge base across all Epic master files and other Epic applications.
What you’ll do:
- As an Epic Analyst, you'll implement and maintain CRM (Customer Relationship Management) workflows
- Facilitate complex application and systems enhancements or upgrades
- Analyze and resolve complex system problems
- Partner with the training team(s) to support organizational training.
- Create detailed documentation, including but not limited to: system design documentation, procedures, process and data flows, project plans, and recommendations for system enhancements.
What you’ll bring:
- Epic certification is highly preferred
- Ideally, the certification would be in Cheers CRM but we are open to other Epic certifications
- You will be required to complete and pass certification in assigned Epic application module(s) within 120 days of employment in this role.
- Experience implementing CRM workflows or integrating with healthcare organizations
- Two years operational experience in a clinical or healthcare business operations setting or two years experience in Information Technology.
- 2 years’ experience configuring an Epic application
- Understand the Agile process and know how to manage the tasks presented to you
Who we are:
Excel. Empower. Advance. Shine. Belong. Explore. Flourish. Champion.
Make It Happen At Hopkins!
Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine, one of the premier health delivery, academic, and research institutions in the United States. JHHP is a $2.5B business serving over 400,000 lives with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP has become a leader in provider-sponsored health plans and is poised for future growth.