What are the responsibilities and job description for the Administrative Operations Manager position at Johns Hopkins Medicine?
At Johns Hopkins Community Physicians (JHCP), we bring Johns Hopkins Medicine to our communities. With more than 40 locations throughout Maryland, Virginia, and Washington DC, we have opportunities for you to join our amazing team of healthcare professionals, right in your neighborhood. You don’t have to travel far to find your next great opportunity!
Reporting to the Practice Administrator at a comprehensive, multi-specialty site, the Administrative Operations Manager is responsible for assisting the Practice Administrator in the daily operations of the health center with an emphasis on managing front office staff including budget management and the hiring, supervision, staffing, evaluation and discipline of Human Resources. Additionally, this position focuses on customer service and continuous improvement of operations. Works effectively with patients to resolve customer service issues, and with Patient Accounting to ensure maximization of collections. Develops and implements common priorities and goals related to providing optimal customer service, maximizing operational efficiency, and assuring financial viability. The Administrative Manager must demonstrate, through leadership example, visible organizational support and a positive attitude to create a positive work environment. Functions as the Practice Administrator in their absence.
What awaits you!
- Medical, Dental, Vision Insurance
- 403B Savings Plan w/employer contribution
- Paid Time off & Paid holidays
- Employee Tuition Assistance
- Dependent Tuition Reimbursement
- Free Parking
- Employee referral program
- Health & Wellness programs and more!
Education: Work requires a level of knowledge in healthcare and/or business administration, as acquired through completion of an Associate’s degree or related equivalent experience.
Experience may be substituted in lieu of an Associate’s degree at a 2:1 ratio. Equivalent would be 4 years of experience for education AND 2 years of supervisory/management experience for a total of 6 years of healthcare experience needed to qualify for Admin Ops Manager.
Work Experience: Two years of healthcare management experience, in an ambulatory setting, with direct supervision of staff is required. Must demonstrate a record of increasing job responsibility linked to accomplishments in health care management.