What are the responsibilities and job description for the Service Rep II position at Johns Hopkins All Children's Hospital?
Requisition #:660903 Location:Johns Hopkins All Children's Hospital, Apollo Beach, FL 33572 Category:Non-Clinical Professional Schedule:Day Shift Employment Type:Full Time
At Johns Hopkins All Children's Hospital we offer an excellent Benefits Package, to include:
- Affordable healthcare
- Paid Time Off (PTO) and company paid holidays
- Tuition Assistance
- Life and disability insurance
- Opportunities for career development
- Employee discount program - travel, tickets, dining and more!
Responsible for answering and directing all telephone calls to ensure patient safety. Accurately schedules, registers, and supports multiple hospital clinics, rehab disciplines and/or departments. This position works collaboratively with other members of the health care team to ensure patient needs are met in a timely manner resulting in both patient and physician satisfaction.
Service Representative Key Accountabilities
- Answers and direct telephone calls in a polite and informative manner and provides information by accessing alphabetical, geographical, or other directories in an effort to resolve callers’ needs.
- Answers and processes all emergency calls efficiently and expeditiously to promote patient safety.
- Schedules and pre-registers following established policies and procedures to assure accuracy. Schedules incoming calls, outgoing calls, and community physician referrals to facilitate scheduling is done in a timely fashion.
- Ensures demographic information is updated and registration is completed during scheduling to prevent errors for check-in or back end billing.
- Manages incoming requests and communication with referring physicians resulting in the satisfaction of both JHACH specialists and our referring physicians.
- Maintains current knowledge in all areas responding to patient/staff requests, incoming and outgoing telephone calls and paging to support optimal Ambulatory clinic operations.
- Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes and triage to schedule the appropriate appointment with the appropriate provider.
- Demonstrates customer service skills, phone etiquette, and ability to meet productivity standards resulting in patient and family satisfaction.
- Promotes teamwork within the immediate and extended work area in order to foster positive employee relations.
- Demonstrates willingness to achieve personal and professional growth resulting in staff development.
- Performs clerical or administrative tasks as needed to assure the integrity of the program.
Work Location: Apollo Beach, FL
Service Representative Qualifications/Requirement
- A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement
- Minimum of three years’ experience in a medical office or clinic environment required with knowledge of medical terminology
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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