What are the responsibilities and job description for the Care Coordinator position at Johns Creek Veterinary Clinic?
Our hospital is a close-knit team known for its positive energy, open communication, and genuinely fun, supportive atmosphere. As we continue to grow our clientele, we're deeply committed to building meaningful relationships and providing exceptional care to every patient and their owner. It's an exciting time to join a team where your contributions truly matter and every day brings both purpose and joy.
Position Overview
- The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
- Prior customer service experience required (veterinary, medical, or hospitality experience preferred)
- Strong communication and multitasking skills
- Comfortable working in a fast-paced environment and remaining calm under pressure
- Basic computer proficiency (experience with veterinary software is a plus)
- Willingness to learn basic medical terminology and assist with triage communication
- Reliable, punctual, and professional demeanor
- Must be willing to work with small mammals, exotics, dogs, and cats.
- Must be a team player
Preferred Skills (Nice to Have)
- 1 year of experience in a veterinary, medical, or customer-facing office setting
- Familiarity with veterinary terminology, vaccine schedules, or client communication in a clinical setting
- Experience using veterinary software (Cornerstone, ezyVet, Avimark, etc.)
- Knowledge of basic animal handling or triage procedures
- Interest in pursuing growth opportunities within veterinary medicine
Schedule: Monday, Tuesday, and Thursday from 7am-6pm (with 1-hour lunch break) and every other Saturday from 7am-2pm
What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700 veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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