What are the responsibilities and job description for the Luxury Stylist position at Johnny Was?
The Stylist at Johnny Was is a luxury sales professional and brand ambassador responsible for delivering a highly personalized, elevated client experience while driving measurable business results. This role combines styling expertise, relationship-building, and performance excellence to achieve individual and store sales goals aligned with Johnny Was’ retail standards. The Stylist plays a critical role in supporting store leadership and ensuring the smooth day-to-day operation of the boutique. This role combines sales leadership, customer service excellence, and operational support. As a brand ambassador, the Stylist helps create an inspiring in-store experience that reflects the Johnny Was aesthetic and values.
Key Responsibilities:
Luxury Client Experience
Deliver an elevated, personalized experience that reflects the Johnny Was aesthetic and lifestyle
Build authentic, long-term relationships through proactive clienteling and outreach, both during and after purchase
Maintain and grow an active client book with consistent follow-up and appointment selling
Demonstrate deep product knowledge including fabrication, fit, craftmanship, and seasonal storytelling
Anticipate client needs and resolve concerns with professionalism and urgency
Support store events, trunk shows, and community activations to drive traffic and client engagement
Ensure an elevated client experience through personalized engagement and continued communication
Sales Performance & Metrics Accountability
Achieve and exceed individual goals and KPI targets including:
Sales Volume
Transaction
Units per Transaction (UPT)
Average Unit Retail (AUR)
Average Order Value (AOV)
Client acquisition and retention metrics
Drive omnichannel sales by leveraging in-store, online, and client outreach opportunities
Utilize CRM and clienteling tools to track performance and maximize repeat business
Brand & Visual Excellence
Act as a brand ambassador, embodying the Johnny Was lifestyle and values
Maintain polished, luxury-appropriate personal presentation
Uphold company policies, operational procedures, and compliance standards
Support visual merchandising execution and ensure the salesfloor reflects brand storytelling and seasonal direction
Operational Excellence
Confidently oversee boutique operations independently as needed
Build strong partnerships with clients, peers, and management through effective communication
Accurately execute POS transactions, including cash handling, alarms, and security procedures
Open and close the store, performing all tasks to company standard and compliance
Assist with shipment processing, stock replenishment, and inventory management
Maintain a clean, organized, and visually compelling store environment
Qualifications & Experience
2-3 years of luxury, contemporary, or premium retail sales experience preferred
Proven track record of achieving sales goals and performance metrics
Strong interpersonal skills with a client-first mindset
Passion for fashion, craftmanship, and styling
Ability to work in a fast-paced, results-driven environment
Flexible availability including evenings, weekends, and holidays
Ability to stand for extended periods and lift up to 25 pounds