Retail Sales Representative

Retail Sales Representative

Position Summary

The Retail Sales Representative is responsible for taking customer orders and delivering exceptional service to both new and existing customers by providing professional, high-quality, and "best-in-class" service. You will respond to customer inquiries about our products using a consultative approach that aligns with Johnny's Selected Seeds' culture and mission. The ideal candidate is a self-motivated team player with a knack for identifying and addressing customers' needs and wants.

This is a full-time position based in Winslow, Maine. The starting pay is $17.00 per hour, and standard working hours are Monday through Friday from 8:00 a.m. to 4:30 p.m.

Responsibilities

Elevate customer satisfaction to new heights by leveraging your expertise in JSS products and gardening. Demonstrate courtesy and professionalism in every interaction, whether in person, over the phone, via chat, or through electronic channels.

Become a trusted advisor by providing customers with valuable technical information and tailored product recommendations. Enhance customer loyalty by identifying cross-selling opportunities that deepen their relationship with Johnny's.

Stay ahead of the curve by continually expanding your knowledge of our diverse products, services, and promotions. Engage in training programs and educational initiatives to remain informed about new procedures and offerings.

Your attention to detail is crucial-reviewing, updating, or deleting order information accurately is essential for ensuring prompt order processing. Collaborate effectively with other departments to address customer inquiries and guarantee seamless order fulfillment.

Join forces with your team to design and maintain the Retail Store Demonstration Gardens, showcasing the best of what we offer.

Take on additional responsibilities as needed, including special projects. This role demands reliable attendance, punctuality, and commitment to an agreed-upon schedule of availability, contributing to our collective success.

Education

• High school diploma or GED required.

QualificationsSkills

• Ability to provide consultation of general practice in both field and greenhouse based growing, IPM, weed management and use of common tools.
• A solid understanding of Organic growing practice is preferred.
• Experience with Microsoft Office products.
• High level of interpersonal skills and creative problem-solving skills.
• Ability to follow company policies and procedures.
• Ability to work as a team player and be flexible.
• Self-motivated, confident, highly dependable, and have solid follow- up skills.
• Work well under pressure and maintain professionalism during all situations.
• Ability to interact with other departments to gain access to necessary information to fulfill customers' expectations.
• Excellent communication skills, both verbally and written
• Excellent professional presence and telephone skills.

Physical Requirements

• Ability to read, communicate, and work with numbers.
• Ability to bend, pull, push, and lift to 50 lbs. repetitively.
• Ability to climb stationary ladders.
• Ability to sit, stand or walk for long durations.

Johnny's Selected Seeds was established in 1973 by our Founder, Rob Johnston, Jr. Today we are 100% Employee Owned. Johnny's mission is Helping families, friends, and communities to feed one another by providing superior seeds, tools, information, and service.

Johnny's is renowned for our exceptional customer service offering seeds, tools, supplies and information to direct-market growers and avid home gardeners. We source, breed, trial, and sell outstanding selected varieties of vegetables, cut flowers, herbs, and farm seed, as well as thoughtfully designed tools and equipment. We take pride in the wealth of information and depth of experience we offer our customer base, nationwide and globally.

If you are passionate about good, healthy food and would choose to work for a company with employee owners (FT) who are passionate about our mission and values, Johnny's may be the place for you!

Johnny's Selected Seeds is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.