What are the responsibilities and job description for the Field Service Supervisor position at John Zink?
Your Job
John Zink is hiring a Field Service Working Supervisor for the West Region!
A successful candidate for this role will be responsible for direct customer relationship maintaining and building and supervising the training and mentoring of field technicians for their Region. They will be expected to install, test, troubleshoot, and repair a wide variety of mechanical, electrical, and control equipment on our manufactured and packaged equipment. Our manufactured equipment skids and products are critical and necessary for the control of VOC emissions for landfill, biogas processing, crude oil, and refined fuels terminals.
To be successful, the Field Service Supervisor will have to supervise a team of service technicians and be able to solve problems with little or no outside input. Good Time Management skills, project planning, and manpower planning are critical to succeed in this position. The chosen candidate will be responsible for meeting all the safety, health and performance training requirements for themselves and their direct reports and ensure they are in 100% compliance. This equipment includes, but is not limited to, pumps, motors, valves, actuators, transmitters, emission monitoring equipment, recorders, and programmable logic controllers (PLC.), HMI screens, VFD’s, and other control equipment.
Our Team
John Zink Company, a Koch Engineered Solutions (KES) company, serves customers with innovative, engineered-to-order solutions. Our equipment group business supplies components for applications in various markets with a focus on the refining and petrochemical Industry. Our Field Service Technicians support our customers at their sites across the country with their commissioning, maintenance and other service needs.
What You Will Do
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
John Zink, a Koch Engineered Solutions business, is the leading global combustion and emission control partner, delivering exceptional, tailored solutions including industrial burners, flares, thermal oxidizers, and vapor control systems. Backed by decades of proven performance, unrivaled research and development, plus expert service and support, we tackle the industry’s most challenging demands and foster transformative, collaborative partnerships. Our enduring commitment to excellence not only shapes our legacy but also our future, by delivering reliable solutions that drive progress and ensure lasting impact for decades to come.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
John Zink is hiring a Field Service Working Supervisor for the West Region!
A successful candidate for this role will be responsible for direct customer relationship maintaining and building and supervising the training and mentoring of field technicians for their Region. They will be expected to install, test, troubleshoot, and repair a wide variety of mechanical, electrical, and control equipment on our manufactured and packaged equipment. Our manufactured equipment skids and products are critical and necessary for the control of VOC emissions for landfill, biogas processing, crude oil, and refined fuels terminals.
To be successful, the Field Service Supervisor will have to supervise a team of service technicians and be able to solve problems with little or no outside input. Good Time Management skills, project planning, and manpower planning are critical to succeed in this position. The chosen candidate will be responsible for meeting all the safety, health and performance training requirements for themselves and their direct reports and ensure they are in 100% compliance. This equipment includes, but is not limited to, pumps, motors, valves, actuators, transmitters, emission monitoring equipment, recorders, and programmable logic controllers (PLC.), HMI screens, VFD’s, and other control equipment.
Our Team
John Zink Company, a Koch Engineered Solutions (KES) company, serves customers with innovative, engineered-to-order solutions. Our equipment group business supplies components for applications in various markets with a focus on the refining and petrochemical Industry. Our Field Service Technicians support our customers at their sites across the country with their commissioning, maintenance and other service needs.
What You Will Do
- Management and administrative tasks for hiring, training, deployment and continued development and mentoring of all direct report employees.
- Review and correction of all direct report electronic logs, weekly time keeping, service reports, and miscellaneous HR issues.
- Quick resolution and redirection on field issues as they develop
- Developing key relationships with customers on a local and corporate level to gain market share for the Region and strengthen our competitive advantage for service quality and customer satisfaction.
- Monitor employee performance and provide annual evaluations for direct reports.
- This position will also include working directly with supporting troubleshooting, starting up and maintaining, our manufactured equipment at customer job sites.
- Previous relevant field technical experience
- Understanding and applying National Electrical Code (NEC)
- General electrical and mechanical skills
- Instrumentation and electrical systems experience
- Ability to read, understand, and mark-up electrical, mechanical drawings and P&ID’s, as needed.
- Experience with Microsoft Outlook, Excel and Word
- Currently hold a Transportation Workers Identification Credential (TWIC) badge as mandated by the Department of Homeland Security/TSA or ability to obtain one shortly after taking this position.
- Ability to travel a minimum of 50% of the time. A higher amount of travel will be required during the first six to 12 months in this role.
- Must possess and maintain a valid driver’s license and passport
- Ability to work overtime
- Must be able to respond to service calls and call outs 24/7
- Flexibility to work various schedules as needed to meet demands of field projects, including travel and extended overnight stay and at times through weekends
- Ability to wear Personal Protective Equipment such as hard hat, safety glasses, gloves, flame retardant clothing (FRC,) safety toe boots, negative and positive pressure respirators, etc.
- Ability to lift and carry a minimum of 50 lbs. frequently
- Ability to sit, crawl, stoop, stand, kneel, crouch, climb and stand for large portion of workday.
- Ability to enter and work in confined spaces with small openings for short periods of time.
- Ability to work in hot, cold or inclement climate conditions (100% outdoor working conditions)
- Position requires the ability to wear a respirator and pass a respirator fit test
- Ability to climb ladders and uneven surfaces
- Experience working on industrial, electrical and electronic equipment including, but not limited to motors, valves, actuators, transmitters and PLC equipment
- Combustion systems knowledge including flares for landfill sites and gasoline terminals
- Experience with GE, Allen Bradley, Control Logix Programmable Logic Controllers (PLC)
- Experience working in a supervisory or management position.
- Experience related directly to Vapor Control products and service
- Experience in a project management or team management role
- Salesforce experience
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
John Zink, a Koch Engineered Solutions business, is the leading global combustion and emission control partner, delivering exceptional, tailored solutions including industrial burners, flares, thermal oxidizers, and vapor control systems. Backed by decades of proven performance, unrivaled research and development, plus expert service and support, we tackle the industry’s most challenging demands and foster transformative, collaborative partnerships. Our enduring commitment to excellence not only shapes our legacy but also our future, by delivering reliable solutions that drive progress and ensure lasting impact for decades to come.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).