Platform Enablement & Experience Analyst

DescriptionJSI invites you to join our team as a Platform Enablement and Experience Analyst on our Regulatory Affairs team in our Greenbelt, MD office, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.About the Company:JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With over 750 clients nationwide and a powerful presence in markets like Georgia, Texas, Maryland, and Alaska, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.Position Overview:Are you interested in joining a fast-growing team that supports clients navigating complex operational and regulatory environments in the telecommunications sector? We are seeking a detail-oriented and creative Technology Enablement and Operations Analyst to support our Regulatory Affairs team through hands-on technical enablement, platform support, process improvement, and the design of intuitive, client-facing learning and knowledge experiences.This role sits at the intersection of innovation, technology, operations, and client experience design. The analyst will help shape how clients engage with JSI’s training and knowledge offerings, with a focus on usability, clarity, and engagement—particularly for clients who may be interacting with a structured learning platform for the first time.The ideal candidate is technically curious, operationally minded, and enjoys building and improving systems through a creative lens that enable teams to work more efficiently and consistently. Regulatory subject matter expertise is not required; strong technical, operational, and creative skills - paired with curiosity and a builder mindset—are far more important.While early priorities will center on launching and operationalizing a new client-facing Learning Management System (LMS), this role is equally focused on shaping the client learning experience—not just configuring the platform. The analyst will play a key role in shaping the client learning experience, including how content is structured, presented, and consumed, creatively transforming existing materials into engaging, self-directed learning experiences for clients who may not have had access to a formal LMS before.As platforms mature and needs shift, the role will intentionally expand into broader technology enablement, process improvement, automation, and cross-functional support. Success requires strong adaptability, curiosity, and comfort evolving alongside the business.ResponsibilitiesTechnology Enablement & Platform Support: Provide hands-on technical support across internal and client-facing platforms, approaching challenges with both technical rigor and creative problem-solving. Develop documentation, workflows, and solutions that make tools easier to use and reduce friction for both internal teams and clients.Learning Management System & Client Learning Experience Ownership: Serve as the primary owner for JSI University and client-facing training delivery, with responsibility for both platform execution and the end-to-end client learning experience. Partner with internal teams to transform existing content into engaging, easy-to-navigate learning experiences that drive adoption, comprehension, and ongoing client engagement.Process Improvement: Manage and prioritize a diverse and evolving set of projects and tasks supporting regulatory and operational delivery. Adapt quickly to shifting priorities, new tools, and emerging needs while ensuring deliverables are completed accurately and on time through strong organization, attention to detail, and disciplined execution.Compliance and Project Support: Manage and prioritize a diverse and evolving set of projects and tasks supporting regulatory and operational delivery. Adapt quickly to shifting priorities, new tools, and emerging needs while ensuring deliverables are completed accurately and on time through strong organization, attention to detail, and disciplined execution.Team Communication and Collaboration: Maintain clear and timely communication with internal teams and, where appropriate, clients to ensure information is shared accurately and efficiently. Participate actively in team meetings, contribute ideas and solutions, and take initiative to improve how work is executed.Client Engagement & Enablement Support: Support client engagement efforts through the creation and maintenance of training materials, presentations, visuals, and one-pagers used in client education, onboarding, and outreach. Focus on clarity, consistency, usability, and engagement, ensuring materials reinforce a positive and effective client learning experience. This role supports content and engagement but does not carry sales targets or revenue accountability.QualificationsRequired:Experience working with AI-enabled tools, automation workflows, or emerging technologies used to improve efficiency, documentation, or quality control is strongly preferred.Telecommunications or regulatory experience is helpful but not required; strong technical and operational experience is significantly more important.Demonstrated ability to succeed in roles where responsibilities evolved over time, priorities shifted, or new platforms and processes were introduced.A bachelor’s degree is helpful but not required. Strong relevant professional experience is equally valued.Comfortable supporting learning management systems, webinar software, and internal platforms with minimal guidanceStrong interest in learning, adopting, and helping others adopt AI driven tools, automation workflows, and emerging technologies.Ability to provide clear, concise guidance and documentation, including SOPs, quick reference guides, onboarding materials, and troubleshooting documentation.Ability to act as a liaison between technical, operational, and consulting teams to ensure seamless platform support.Ability to think creatively about how information is structured, presented, and consumed by different audiences.Strong sensitivity to user experience, especially for clients engaging with new platforms or tools for the first time.Comfort experimenting with formats, workflows, or tools to improve engagement while maintaining consistency and accuracy.Exceptional attention to detail, strong problem solving skills, and clear written and verbal communication.Strong organizational and time management skills in a high volume environment.Proficiency with Microsoft Office (Word, Excel, Outlook, Teams), Monday.Com, Articulate 360, Smartsheets, and Adobe Acrobat.Preferred:Experience building or prototyping a small application, automation, or integration (e.g., academic projects involving APIs, app development, scripting, or no/low-code tools), demonstrating curiosity and a builder mindset.Benefits & CompensationCompetitive salary performance-based bonuses.Comprehensive benefits package (medical, dental, vision, 401(k))Generous PTO and wellness opportunities.Ongoing professional development and educational opportunities.

Salary : $118,400 - $162,000