What are the responsibilities and job description for the IT Support & Operations Specialist position at John's Pharmacy Cape Girardeau?
IT Support & Operations Specialist
John's Pharmacy is looking for a motivated IT Support & Operations Specialist who enjoys solving problems, learning new technologies, and providing exceptional customer service. This is an excellent opportunity for someone who wants to build a long-term career in IT while supporting a growing healthcare organization.
You'll work alongside our Director of IT, providing day-to-day technical support across multiple pharmacy locations and contracted facilities while gaining hands-on experience with a wide variety of hardware, software, and business technology.
Compensation: Starting at $18 /hour based on knowlege/work experience.
What You'll Do
- Provide first-level technical support for computers, printers, scanners, software, and user accounts.
- Troubleshoot Windows workstations, Google Workspace, email, remote access, and common hardware issues.
- Configure and deploy computers, monitors, printers, and other technology equipment.
- Travel between pharmacy locations and contracted facilities to perform onsite support and equipment installations.
- Maintain accurate equipment inventory and technical documentation.
- Assist with workstation upgrades, technology projects, and equipment lifecycle planning.
- Escalate complex server, network, and security issues to the Director of IT.
What We're Looking For
- High school diploma or equivalent required.
- Associate degree in Information Technology or related field preferred but not required.
- 1-2 years of IT support, help desk, desktop support, or related technical experience preferred.
- Working knowledge of Windows 10/11 and common computer hardware.
- Strong communication, customer service, and organizational skills.
- Valid driver's license with the ability to travel between company locations.
The Ideal Candidate
We're looking for someone who is:
- Eager to learn and continuously improve.
- Dependable and able to work independently.
- Detail-oriented with strong problem-solving skills.
- Comfortable in a fast-paced environment.
- Interested in developing into a high-performing IT professional over the long term.
- Friendly, professional, and customer-oriented with contracted facilites
If you're someone who enjoys technology, takes pride in solving problems, and wants to grow your skills with a growing, locally owned company, we'd love to hear from you.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person