What are the responsibilities and job description for the Automotive Service Advisor position at John's Auto Service and Repair?
Are you the best new addition to our team?
Purpose of Position:
The purpose of the Service Advisor is to have a responsible and dependable person able to operate the daily business of the front counter and manage the daily sales activities, either in association with, or in the absence of the business owner.
Qualifications:
A Service Advisor must be able to clearly demonstrate their ability to set and reach performance goals. They must conduct every aspect of their job in an ethical manner. They must have the ability to sell recommended service; manage and motivate the company’s production personnel; work well under pressure; and resolve customer as well as employee issues in a professional, expedient manner.
Service Advisor must also have the ability to manage and control the technical productivity as well as be productive themselves per responsibilities listed below.
What kind of benefits does John’s Auto Service provide?
Here is the deal - you provide us with your exceptional expertise in all things automotive and we will give you an outstanding salary with benefits that include:
- Great pay, health care benefits, paid vacation, paid holidays, etc.
- Weekends off.
- A clean, modern, well-lit working environment.
- Up to date software.
- Low-key, hassle-free work environment.
- A great customer base that trusts us with their vehicles.
- We enjoy each other’s company, and we actively listen to team feedback on ways to improve our processes.
Areas of Responsibility:
The Service Advisor is responsible for assisting or performing in the absence of the business owner all the daily productivity in the business. This responsibility includes but is not limited to: a dedication to the company’s mission statement, to employee development, to company profitability and to 100% customer satisfaction. Also, responsible for following the company policies and procedures as outlined here.
Specific Duties:
- Answer Phones
- Customer Service – scheduling, greeting, check-in & check-out process, building estimates and ordering parts
- Facilities Maintenance: cleaning front office, customer area & restroom. Outside clean-up.
- Filing
- Parts & core returns
- Shipping and Receiving
- Errands as assigned
- Perform other tasks related to the position as assigned.
- Maintain a clean and organized work space.
Specific Duties in Absence of Owner:
- Primary phone Operator
- Schedule Customer’s for work as requested
- Coordination of production & monitor work flow through the shop to insure customer promise times are met
- Customer service and sales interaction
- Exiting scheduling, next maintenance scheduling, and recording all declined and recommended services in POS
- Handle customer inquiry and complaints in an ethical manner
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