What are the responsibilities and job description for the Front Desk Concierge position at John Rutledge House Inn?
With an enchanting blend of opulence and intimacy, history and hospitality, culture and cuisine, and art and architecture, Charming Inns is proud to represent the city of Charleston. We invite you to meet our talented team and discover the true meaning of Southern hospitality.
Voted one of the Top 5 Hotels in Charleston by the readers of Travel and Leisure Magazine, the John Rutledge House Inn is seeking an employee for the Front Desk Concierge position. This position is for our afternoon 3pm - 11pm shift. As the first employee the guest encounters, it is the concierge's responsibility to be gracious and efficient while upholding Charming Inn's reputation for hospitality, service, and luxury.
Responsibilities
Voted one of the Top 5 Hotels in Charleston by the readers of Travel and Leisure Magazine, the John Rutledge House Inn is seeking an employee for the Front Desk Concierge position. This position is for our afternoon 3pm - 11pm shift. As the first employee the guest encounters, it is the concierge's responsibility to be gracious and efficient while upholding Charming Inn's reputation for hospitality, service, and luxury.
Responsibilities
- Answer all incoming phone calls and assist the caller with their request or redirect the call.
- Book room reservations with accurate description of room type and correct quote of rate and included amenities.
- Assist guests with recommendations for area restaurants and attractions and secure tickets and reservations when requested.
- Perform check in and check out procedure with guests.
- Collaborate with bell staff and housekeeping to provide a seamless guest experience.
- Ideal candidate will be outgoing and friendly with a keen eye for detail and ability to multi-task in a fast-paced environment.
- Must have flexible availability, including weekends and holidays.
- Front desk/concierge experience required – luxury boutique hotel experience preferred.
- High school diploma or equivalent required.
- Must have working knowledge of Windows computing and multi-line phone systems.
- Must be available from 3pm - 11pm.