What are the responsibilities and job description for the Client Care Specialist position at John Jones Real Estate, LLC.?
About Us:
At John Jones Real Estate, we’re committed to delivering outstanding service and building lasting relationships with our clients. We’re looking for a Client Care Specialist who is passionate about customer service and thrives in a fast-paced, team-oriented environment.
Responsibilities:
- Serve as the first point of contact for client inquiries via phone, email, or chat
- Provide timely, thoughtful, and accurate responses to client needs
- Resolve customer issues efficiently while ensuring client satisfaction
- Maintain client records and document interactions in our CRM system
- Collaborate with internal teams to improve the client’s experience
Qualifications:
- Front desk personality – friendly demeanor, helpful, big smile!
- Excellent communication (good grammar/spelling) and interpersonal skills, self-starter
- 1–2 years of experience in a client-facing or customer service role
- Strong problem-solving abilities and attention to detail
- Proficient with basic office software and CRM platforms, E Suite
- Professional appearance and demeanor are a must
- Ability to work effectively with a wide range of personality types
- Empathy, patience, and a client-first attitude
- An eye for design would be awesome
- Ability to use all platforms of social media is a huge plus
This is a full-time position and requires an in-person, 40-hour workweek, 8:00 AM-5:00 PM with lunch hour. The position offers paid holidays, vacation and sick days, however does not include healthcare benefits. Compensation is $30,000-35,000 depending on experience. Experience in real estate or related field preferred, but not required. Start date is ASAP with paid on-site training provided.
How to Apply:
Please send your resume and a short cover letter explaining why you're a great fit for this role to michele@johncjones.com. No phone calls or drop-ins, please.
Salary : $30,000 - $35,000