What are the responsibilities and job description for the Quick Lube & Tire Manager position at John Jones Ford of Salem?
John Jones Auto Group is seeking an experienced, customer-focused Quick Lube & Tire Manager to oversee the daily operations of our Quick Lube & Tire Service Center. This position is responsible for leading the Quick Lane team, maintaining a high level of customer satisfaction, driving service and tire sales, managing workflow, and ensuring efficient and profitable department operations.
Responsibilities
Manage the day-to-day operations of the Service department.
Lead, coach, schedule, and develop service advisors and technicians.
Ensure customers receive professional, timely, and friendly service.
Oversee vehicle workflow to maximize productivity and minimize customer wait times.
Monitor repair orders and ensure services are completed accurately and efficiently.
Promote tire sales, maintenance services, and manufacturer-recommended services based on customer needs.
Provide accurate service recommendations and estimates to customers.
Monitor department sales, labor productivity, expenses, and overall profitability.
Establish and track department goals and performance expectations.
Maintain appropriate tire and service-related inventory levels.
- Handle customer questions or concerns and work toward timely, professional resolutions.
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Ensure technicians follow established safety procedures and dealership policies.
Maintain a clean, organized, and professional facility.
- Identify opportunities to improve customer retention and repeat business.
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Maintain accurate documentation and ensure repair orders are completed properly.
Work collaboratively with dealership leadership and other departments to support overall dealership goals.
Qualifications
Previous automotive service, tire, or related management experience preferred.
Strong leadership and team-development skills.
Excellent customer service and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and problem-solving abilities.
Knowledge of automotive maintenance, tires, and basic vehicle service operations.
Experience managing department performance, productivity, and profitability preferred.
Comfortable working with dealership computer systems and service-related technology.
Valid driver's license and acceptable driving record.