What are the responsibilities and job description for the HVAC Service Technician position at John Henry's Plumbing, Heating & Air?
About the Role: As a HVAC Service Technician, you will be responsible for installation, maintenance, and repair residential HVAC systems. You will also be responsible for diagnosing and troubleshooting systems.
About Us: John Henry’s is dedicated to building and developing a team of outstanding individuals that provide premium quality products and 5-star service while sharing a total commitment to regularly exceeding the expectations of our customers - This is where you come in. John Henry’s is looking for a talented individual to take on the role of HVAC Service Technician at our Omaha location!
Key Responsibilities:
- Perform installation, maintenance, and repair of residential HVAC systems, including heating, cooling, and ventilation equipment.
- Diagnose and troubleshoot HVAC system issues to identify the root cause of malfunctions and recommend effective solutions.
- Conduct regular inspections and preventative maintenance to ensure optimal system performance and identify potential problems before they escalate.
- Install, repair, or replace components, such as compressors, motors, fans, thermostats, filters, and ductwork.
- Collaborate with team members to coordinate work schedules, prioritize service calls, and efficiently complete assignments.
- Communicate with customers in a professional and courteous manner, addressing their concerns, explaining repair options, and providing recommendations for system improvements.
- Accurately document service activities, including equipment status, repairs performed, parts used, and time spent on each job.
- Stay updated on industry advancements, best practices, and emerging technologies to continuously enhance technical skills and knowledge.
Qualifications:
- High school diploma or equivalent.
- Proven experience as a Residential Service HVAC Technician or similar role.
- Valid HVAC technician license/certification.
- Strong technical skills and proficiency in diagnosing and repairing residential HVAC systems.
- Solid knowledge of HVAC codes, regulations, and safety standards.
- Excellent problem-solving and troubleshooting abilities.
- Exceptional customer service and communication skills.
- Ability to work independently and efficiently manage time and workload.
- Physical stamina and the ability to work in various weather conditions and confined spaces.
- Valid driver's license with a clean driving record.
Interpersonal Qualifications:
- Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
- Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
- Highly organized, ability to act quickly while still having attention to detail.
- Hold yourself to a higher standard and exhibit a high level of integrity.
Why You’ll Want to Work Here:
- Comprehensive benefits package, including: Health, dental, and vision insurance, short and long term disability, life insurance, 401(k) with match, and more.
- Work-life balance
- Company provided uniforms
- Company provided technician vehicles
- Opportunity for movement, growth, and advancement
- Paid training opportunities
- Safety Training
- Weekly pay
- Vacation and sick leave
- New technology, including iPhone, iPad, & access to integrated software
- State of the art tools, parts, and supplies
- Company sponsored employee events
- A culture of teamwork, strong work ethic, integrity, and support. We care about our team and do a lot more than just work together. You will love our company culture, and you will build life-long friendships at John Henry’s!
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
John Henry's is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
