What are the responsibilities and job description for the Service Coordinator - Control Valve Services position at John H Carter / ControlWorx?
- Receive correspondence from external and internal customers which must be handled on a timely basis.
- Tasks will include quoting, executing, final pricing, and invoicing.
- Responsible for managing open order dates and work scope.
- The ability to communicate clearly and effectively with multiple divisions. (Production, Outside Sales, Project Management, Customer)
- Ability to research and identify necessary repair parts.
- This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine.
- Multi-tasking and the ability to handle and manage interruptions is expected.
- Overtime, and after hour work can be required during outage season.
- Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
- Attend and participate in required trainings.
- Participate in the after hour and weekend ‘On-Call’ rotation.
- Always build and cultivate solid relationships.
- Regular and predictable attendance is essential for this position.
PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.
If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com
Experience
Required- 2 year(s): Minimum 2 years of Inside Sales industry related experience
Education
Required- High School or better
- Community College/Vo-Tech or better
- Bachelors or better in Engineering or related field
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.