What are the responsibilities and job description for the Inside Sales - Instruments & Measurement position at John H. Carter Company?
Typical Duties & Responsibilities
- Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as ‘heavy’.
- Information handled will include Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting.
- Ensure that Inside efforts are aligned with the Technician availability.
- Support JHC accounting department with problem invoices, returns and general customer account information.
- Support JHC Sales personnel when required for the pursuit of Instrumentation initiatives.
- Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
- Work closely with and support the JHC product principals when required to do so.
- Actively and enthusiastically attend required and preferred training.
- Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required.
- Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise.
- Accurately complete quotes, order entry and purchase orders within the customers time requirements.
- Always build and cultivate solid relationships
PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.
If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com