What are the responsibilities and job description for the Customer Service Representative- Pressure Protection position at John H. Carter Company?
- Timekeeping for the ControlWorx Team that work at ExxonMobil complex. This requires daily reconciliation into the Tracks Exxon system.
- Obtaining time approvals and material requisitions.
- Receive phone calls, faxes and emails from external & internal Exxon customers which must be handled on a timely basis. Most of the time the work load will be considered as ‘heavy’.
- Information handled will include RFQ’s, Processing Day to Day Repair Work, Expediting Repair Work through shops and provide customer updates per their requirements, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting.
- Manage day to day repair activities with support such as purchasing parts or coordinating services.
- Facilitate customer repair requirements in a clear and precise manner.
- Ensure that Inside efforts are aligned with the production shop.
- Support John H Carter accounting department with problem invoices, returns and general customer account information.
- Work closely with and support the JHC services principals when required to do so.
- Attend required and preferred training.
- Source Repair Services, Product and Product information for customers.
- Support CWX colleagues at all times, and especially when overload situations arise.
- Accurately complete quotes, order entry and purchase orders.
- Attend Turnaround meetings for large outages
- Backup and support inside sales
- Reduce AR past due amounts
- Ensure timely invoicing and reduce backlog/SNI amounts
PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.
If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com.