What are the responsibilities and job description for the Information Technology Technician position at John H. Carter Company, Inc.?
Summary:
This role is part of a team that supports 900 employees in the use of their Desktops, Laptops and cell phones as they relate to the daily operations of the company.
Typical Daily Operational Support activities include:
Troubleshooting/Resolving Hardware/Software issues
Troubleshooting/Resolving Networking issues
Configuring, Supporting & Backing up Servers
Minimum Required Experience:
2 years as an IT Support Technician
Demonstrated knowledge of computer hardware, DNS, DHCP, AD, IIS, MS Exchange, TCP/IP, Sharepoint
Successful performance in communications - written and verbal
Demonstrated experience in detail and precise operational IT functions
Demonstrated success in IT troubleshooting and problem solving in a Window environment
Essential Duties & Responsibilities:
Assumes responsibility for your communication efforts, both internal to John H. Carter Co. and external, to ensure that all parties/stakeholders have a clear understanding as to accuracy and timeliness requirements
Schedule and complete installations, patches and upgrades
Perform on-the-spot client/server maintenance and troubleshooting
Application support and troubleshooting of MS Windows platforms
Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components
Able and willing to be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required)
Ability to work independently in a fast-paced environment
Follow John H. Carter Co., Inc. policies, procedures and methodologies.
Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise.
Basic TCP/IP network troubleshooting, system installation /integration /implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager.
PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.
If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com.