What are the responsibilities and job description for the Customer Services Representative position at John G Wampler LLC DBA JGW Furniture?
The Customer Services Representative manages business-to-business special retail customer relationships while providing vital support to sales representatives. This role requires processing orders from start to finish, consistent communication by phone and email, and collaboration within a small, dedicated team. The representative also participates in biannual furniture trade shows on the East Coast. Strong attention to detail, problem-solving skills, and a friendly communication style are essential for success.
Responsibilities
- Support sales team by coordinating and processing customer orders from start to finish
- Manage ongoing communication with B2B retail customers via phone, email, and in-person meetings
- Use QuickBooks for order processing, tracking, and management
- Follow up to ensure timely delivery and resolve any issues
- Participate in biannual furniture trade shows on the East Coast
- Collaborate within a small customer service team and maintain regular communication with sales team
- Maintain friendly and effective communication with customers and internal teams
Preferred Qualifications
- At least 3 years of customer service experience
- High school diploma or equivalent
- Proficient in customer service, order management, and B2B communication
- Experience supporting sales teams
- Strong interpersonal and problem-solving skills
Salary : $33,000 - $55,000