What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at John G Clark - State Farm Agent?
Benefits:
- Simple IRA
- Licensing paid by agency
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2023 and is a growing team of three focused on building a strong, people-first environment. Before becoming a State Farm agent, I worked in Life & Health sales with Aflac, which helped shape my passion for helping individuals and families protect what matters most.
I’m a graduate of Westminster College, married with three children, and a big sports fan. I’m outgoing and enjoy having fun, but I also embrace my “nerdy” side and enjoy learning and growing—something I encourage within our team as well.
For our team, we offer opportunities to earn additional PTO, a paid 1-hour lunch, casual Fridays, team-building activities, team lunches and treats, a Simple IRA, and licensing paid up front to support your growth. We stay actively involved in the local community and enjoy building relationships both inside and outside of the office.
Our office culture is casual, supportive, and close-knit. We celebrate holidays and team wins together and truly enjoy working as a team. We’re looking for someone who is easy to get along with, smart, driven, and customer-focused, with strong conflict resolution skills. The right candidate will be coachable, independent, and have high character with a genuine passion for helping people. If you want to make a difference while being part of a fun and supportive team, this could be a great fit.
ROLE DESCRIPTION:
Our agency opened in 2023 and is a growing team of three focused on building a strong, people-first environment. Before becoming a State Farm agent, I worked in Life & Health sales with Aflac, which helped shape my passion for helping individuals and families protect what matters most.
I’m a graduate of Westminster College, married with three children, and a big sports fan. I’m outgoing and enjoy having fun, but I also embrace my “nerdy” side and enjoy learning and growing—something I encourage within our team as well.
For our team, we offer opportunities to earn additional PTO, a paid 1-hour lunch, casual Fridays, team-building activities, team lunches and treats, a Simple IRA, and licensing paid up front to support your growth. We stay actively involved in the local community and enjoy building relationships both inside and outside of the office.
Our office culture is casual, supportive, and close-knit. We celebrate holidays and team wins together and truly enjoy working as a team. We’re looking for someone who is easy to get along with, smart, driven, and customer-focused, with strong conflict resolution skills. The right candidate will be coachable, independent, and have high character with a genuine passion for helping people. If you want to make a difference while being part of a fun and supportive team, this could be a great fit.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with John G Clark - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.