Branch Manager- Commercial Field Services

Branch Manager – Commercial Field Services

Location: Baltimore, MD | On-Site

John Evans Recruiting is representing a well-established, family-owned commercial water filtration services company in Baltimore in its search for a Branch Manager to lead its field service and operations teams.

With decades of success and an outstanding reputation throughout the Mid-Atlantic, this 33-employee company provides essential water purification services to major hospitals, universities, research facilities, and other commercial customers across Maryland, Washington, DC, Virginia, Delaware, and Pennsylvania.

Reporting directly to the Chief Operating Officer, the Branch Manager will oversee a 20-person operations team, including field service technicians, installation technicians, and office-based operations personnel.

This is an excellent opportunity for a hands-on leader who enjoys developing people, improving operations, and making a meaningful impact within a close-knit, established business.

Key Responsibilities

• Lead, coach, and develop a 20-person operations team, fostering accountability, teamwork, and strong performance.
• Oversee daily field service, installation, and internal operations to ensure efficient service delivery and customer satisfaction.
• Provide hands-on leadership and problem-solving support to field technicians and office-based employees.
• Work closely with the COO to identify opportunities to improve processes, increase efficiency, and support continued business growth.
• Ensure technicians and operations personnel have the resources, direction, and support needed to succeed.
• Maintain an active field presence, visiting customer sites and supporting technicians as needed.
• Balance day-to-day operational demands with longer-term planning and process improvements.

Ideal Candidate

• Experience leading operations and field service teams within a mechanical services, HVAC, plumbing, construction, or similar service-based business.
• Strong people leadership skills, with a proven ability to coach, motivate, and develop employees.
• A hands-on, approachable leadership style and willingness to get involved in daily operations.
• Strong organizational, problem-solving, and decision-making abilities.
• Ability to think strategically while remaining actively involved in operational execution.
• Comfortable working in a smaller, family-owned business where collaboration, flexibility, and accountability are valued.
• Ability to work on-site at the Baltimore headquarters, Monday–Friday, 7:30 a.m.–4:30 p.m., and travel to customer sites as needed.
• Water treatment or water purification industry experience is a plus, but not required.