What are the responsibilities and job description for the Customer Reliability Engineer (Relocation provided) position at John Crane?
Company Description
John Crane, a Smiths Group business, is a global leader in mission-critical flow control solutions for the energy and process industries. With 6,000 employees across 200 sites in 50 countries, we help customers improve efficiency, reduce downtime, and meet sustainability goals through our mechanical seals, systems, couplings, filtration, and digital monitoring technologies.
As part of Smiths Group, we are backed by 170 years of engineering innovation, serving global markets in energy, defense, aerospace, and industrial applications.
Job Description
The Customer Reliability Engineer works directly on-site at customer facilities to support reliability programs, optimize equipment performance, and provide hands-on technical expertise for mechanical seals and related systems. This role bridges engineering, customer support, and field service to ensure long-term reliability and partnership success.
Key Responsibilities:
- Perform seal and equipment evaluations, selections, and recommendations with oversight from account/regional engineers.
- Lead and support customer reliability personnel on-site.
- Review customer applications and recommend improvements to increase MTBR (mean time between repair).
- Analyze customer data and submit findings/recommendations using John Crane application tools.
- Direct the installation and commissioning of seals and auxiliary support systems.
- Observe, collect, and evaluate reliability data, reporting through John Crane’s reliability software (e.g., ServiceMax).
- Maintain equipment surveys and provide oral/written communication with customers, vendors, and internal teams.
- Deliver technical presentations and training for customer maintenance and operations staff.
- Support Management of Change (MOC) processes and gather equipment data sheets for review.
Qualifications
- Bachelor's degree in Mechanical Engineering is preferred.
- Minimum 3 years’ experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
- Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent.
- Capable of handling multiple priorities simultaneously in a high-stress environment.
- Ability to work flexible hours including weekends as needed to meet business demands.
- Experience working in a diverse environment with a global company is a plus.
Additional Information
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)