What are the responsibilities and job description for the Graduate Admission Counselor College of Arts and Sciences position at John Carroll University?
Required Qualifications
- Bachelor’s degree in relevant academic/professional fields.
- Minimum of one (1) year of experience working with students in a higher education setting.
- Excellent time management and communication skills, both written and verbal.
- An ability to develop and maintain positive working relationships with internal and external constituencies.
- Evidence of commitment to diversity, equity and inclusion.
- An enthusiasm for helping prospective graduate students navigate the graduate school search process.
- A high energy level, strong attention to detail, and compelling presentation skills.
- Able to prioritize workflow and meet deadlines with minimal supervision.
- Ease with multiple modes of communication, including phone, email, and text messaging.
- Evidence of providing a high level of customer service when working with faculty, staff, and students.
- Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world.
- Bachelor’s degree in marketing, communication, higher education, or other related field.
- 2-3 years of experience in admissions, enrollment, or school counseling.
- Demonstrated commitment to exceptional customer service.
- An understanding and ability to articulate the value of a graduate degree.
- Shepherd students from point of inquiry to matriculation, curating the funnel for the graduate programs in Science, Communication, Education, and the Humanities.
- Attend various recruitment fairs, including graduate school showcases, career fairs, and corporate/business visits to build the prospect pipeline.
- Streamline all aspects of student visit—scheduling with rooms, faculty, tours, etc.
- Gather, draft, and edit content for graduate enrollment communication flows as needed.
- Collaborate with faculty on developing new admissions pipelines to expand the diversity of students in the program.
- Coordinate and run all admission events for graduate programs in the College of Arts and Sciences as well as the University-wide events for graduate programs such as the Open House and Admitted Student Receptions.
- Provide tours to prospective students.
- Actively participate in general Graduate School and University admission events and initiatives.
- Oversee the timely data entry, uploading, and categorization of prospective student applications and academic transcripts into the CRM student information system for all three college’s graduate programs.
- Other duties as assigned.