What are the responsibilities and job description for the General Manager position at John C. Flood, Inc.?
At John C Flood, we’re your go-to plumbing and HVAC company in Alexandria and DC area. In fact, we’ve been helping local homeowners with their home service for 100 years. Demand for Plumbers and tradespeople is soaring, and we're ready to see you grow. At John C Flood, we're invested in your future, and we'll equip you with the training, technology, and tools to get the job done and advance your career with us!
What We Offer
- Insurance -- health, dental, vision, life insurance, short-term and long-term disability.
- 401k Plan with a company match.
- A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at John C Flood.
The Big Task
The General Manager will lead and inspire an ideal home services company with the best in the business working with you. We have three service departments, Plumbing, Drains and HVAC. The ideal candidate is someone who has senior level experience with no less than 5 years of General Manager experience in the Home Services industry.
Key Sub Tasks
- Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch.
- Monitor staff performance to ensure that daily revenue and sold-hour goals are met.
- Show employees how their individual contributions matter to the company’s success.
- Communicate clearly, show recognition, and build rapport with employees.
- Monitor employee engagement levels and know how to promote a healthy work environment.
- Train and advise staff members on how to win new referrals and gain repeat business.
- Establish customer satisfaction metrics, evaluate performance, and coach staff to success.
- Build a plan for escalating customer complaints that results in quick, favorable resolutions.
- Create annual budget, control expenses, and meet or exceed plan.
- Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
- Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
- Shape company culture by living the values of our company, specifically ethics and integrity.
- Bring more energy than you take, because you will set the tone every day for the entire organization.
Desired Skills and Experience
- Minimum 5 years in a General Manager titled position within the Home Services industry (residential HVAC, Plumbing, Drains, Electrical, etc.).
- 2 years experience with Service Titan preferred.
- Possess the ability to inspire both personal and professional growth in our team members.
- Ability to provide unparalleled customer satisfaction.
- Ability to drive team performance to achieve all business goals and objectives.
- Be detail oriented and a highly organized and the ability to multitask with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
- Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to commute/relocate:
- Alexandria, VA 22312: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- General Manager: 5 years (Required)
- Service Titan: 3 years (Preferred)
Work Location: In person
Salary : $94,400 - $120,000