Dispatcher

Job description:

Pay: $18.00 - $22.00 per hour

Overview:

Craig W Krueger is seeking a Dispatcher. In this role you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, and passionately communicative. Problem-solving comes naturally to customer care specialists. They are confident in troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

What We Offer:

• Competitive hourly wages
• Consistent work with a thriving customer base
• Strong company culture as part of a larger organization
• Year-round training and development opportunities
• Paid Time Off
• Health/Dental/Vision
• Paid Holidays
• Full benefits with 401k plan
• Tool purchase program available

What You'll Do:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

What You'll Bring:

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school degree

Working at Craig W Krueger Air Conditioning & Heating:

With over 25 years of service, Craig W. Krueger Air Conditioning & Heating is a leading Tempstar dealer in the region, specializing in the installation and maintenance of durable HVAC systems. The company supports local charities and creates a positive work environment for employees. Trust their skilled team to provide exceptional service and keep your indoor climate comfortable year-round.

Know the company's drug-free workplace policy.

We trust that this information will assist you in making an informed decision as you consider your next employer.

Craig W Krueger Air Conditioning & Heating provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Application Question(s):

• This position is contingent upon successfully passing a pre-employment drug screening. Are you willing to undergo a drug test as part of the hiring process?

Experience:

• HVAC Dispatching: 1 year (Preferred)

Ability to Commute:

• Spring Hill, FL 34608 (Required)

Work Location: In person