Business Systems & Process Improvement Manager

Business Systems & Process Improvement Manager

Founded in 1906, John Burns has a diverse, growing portfolio with a varied private and public customer base in General Contracting, Electrical Infrastructure and Telecommunications. We design, build, manage and maintain infrastructure systems to connect people and improve their lives.

We are seeking a Business Systems & Process Improvement Manager to join our team and play a key role in driving operational excellence across the organization. This role will partner closely with leadership to identify, design, and implement process improvements that enhance efficiency, scalability, and overall business performance.

The ideal candidate brings a background in ERP or functional consulting, with experience in industrial services (e.g., oil & gas, construction) and thrives on transforming complex workflows into streamlined, effective processes.

We’re looking for you to do the following:

1. Own and manage the process improvement backlog, ensuring initiatives are clearly defined, prioritized, and delivered on schedule.
2. Lead and execute process improvement projects across teams, from problem identification through implementation and measurement.
3. Facilitate stakeholder workshops and discovery sessions to document current-state workflows and design future-state processes.
4. Collaborate with cross-functional leaders to align on improvement goals, resource needs, and change management plans.
5. Support ERP and operational excellence efforts, bridging gaps between business operations and technical teams.
6. Track, report, and communicate outcomes using data and performance metrics to demonstrate progress and impact.
7. Use project management tools (Asana, Monday.com, Jira, Trello, MS Project) to coordinate and visualize work.

You Have:

1. 3–5 years of experience in process improvement, operational excellence, or functional ERP consulting.
2. Proven ability to lead cross-functional initiatives and influence at all levels of the business.
3. Strong project management skills.
4. Proficiency with project management software and data-driven reporting.
5. Excellent leadership, facilitation, and problem-solving skills with a collaborative mindset.
6. Bachelor’s degree in Business, Engineering, Operations Management, or related field
7. Preferred certifications:
8. PMP or PMI certification
9. Lean Six Sigma, Process Engineering, Operational Excellence certification, or similar

We Have:

1. The opportunity to have influence in a team-based culture that rewards collaboration, problem solving and process improvement
2. A commitment to your professional development
3. Varied career path opportunities across the different disciplines in the company
4. A new, robust enterprise resource planning software solution
5. Great benefits, including medical, dental, vision, 401K with company contribution, profit sharing plan, long-term disability
6. Team outings and an opportunity to get involved and make a difference with various charities in the community

Apply: Email us at cperry@jbcco.com with your resume to apply