Service Coordinator - Air Compressor Dept

Service Coordinator - Air Compressor Dept.

Job description

John Bouchard & Sons Co. is seeking a qualified candidate to provide administrative, coordination and scheduling support for its Air Compressor Service operations in Elizabethtown, KY.

Responsibilities (Include but not limited to, assisting the Service Manager and Compressor Service Technicians with):

• Managing preventative maintenance (PM) agreements to include customer interaction with scheduling, reviewing service reports, entering data into service software, forecasting and procuring required PM items, and organizing future PM schedules.
• Executing parts procurement, including identifying & acquiring various air compressor parts and coordinating logistics with customers and service technicians.
• Managing warranty claims, including collecting information from the service manager or technicians, preparing claims for manufacturers, and following up to ensure approval.
• Taking customer phone calls & processing orders placed over the phone, processing electronically submitted orders, and various office clerical duties such as filing, order entry, and generating customer quotations.

Qualifications:

• Successful candidates will possess a strong working knowledge of computers and Microsoft Office applications.
• Strong organizational, communication, administrative and task management skills.
• Must have the ability to climb and work from a ladder, have the ability to lift boxes up to 50 lbs., and be able to operate a forklift.
• High School diploma or equivalent required.
• Ability to work independently with strong self-management and professionalism.
• Ability to multi-task and complete work within assigned deadlines.
• Must be able to read and write in English.
• Technical background in electrical, industrial machinery, and/or pneumatics preferred.
• Air compressor experience preferred.

Customer Service: As an Service Coordinator you will serve as a brand ambassador for JBS and its high standards of exceptional service, while also promoting industry-leading manufacturers represented by JBS. Candidate must provide a high level of team work, while supporting the Service Manager and Service Technicians. Candidate must provide excellent customer service, responding to customer needs and working to satisfy customer expectations in a timely manner.

Benefits:

John Bouchard & Sons Co. offers an excellent and comprehensive benefit package. Eligibility-based benefits include:

• Vacation pay & paid Holidays
• 401-K matching
• Discretionary profit sharing
• Medical/Dental/Vision/Life/ST & LT Disability insurance options
• Health Savings Account option
• Wellness program
• Wages are competitive and commensurate with skill level and experience.

Company Background: For over a century, the John Bouchard & Sons Co. tradition of innovation and excellence has helped create and maintain the systems that keep the Mid-South running. Since 1900, we have been building and sustaining the hardworking infrastructure that facilitates flourishing in the communities we serve.

JBS is a fifth generation, family-owned business, headquartered in Nashville, TN, with branch offices in Knoxville, TN; Elizabethtown, KY; and Evansville, IN. We are a Woman Business Enterprise (WBE) and a highly-diversified company, working in 10 unique trades (see www.JBouchard.com for more info). JBS has been an authorized Gardner Denver distributor for over 30 years, and our Compressed Air Division is continuing to grow.

Qualified individuals can submit their resume in MS Word or PDF format.

Drug Testing/Screening, Background Checks, Reference Checks, and Motor Vehicle Record Checks will be performed; this position requires a valid Operator's Driver’s License and an acceptable MVR.

John Bouchard & Sons Co. is an Equal Opportunity Employer and participates in the Tennessee Drug-free Workplace Program.

Job Type: Full-time

Shift: · 8 hour shift

• Day shift

Work Days: Monday to Friday

Ability to commute/relocate:

Elizabethtown, KY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Mechanical knowledge: 1 year (Preferred)
• Microsoft Office: 3 year (Preferred)
• Service Coordination: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday

Application Question(s):

• Why do you believe you would be a good fit for this role?
• Please list your experience in a technical field that might translate well to the air compressor business.

Experience:

• Service Coordination: 1 year (Preferred)
• Microsoft Office: 3 years (Preferred)

Work Location: In person

Salary : $22 - $27