IT Systems Specialist

Johanson Technology Inc. (JTI) is looking for an IT Systems Specialist, the IT Systems Specialist is a pivotal member of the IT Team, with the primary responsibility of delivering technical support to end users. This role involves troubleshooting and resolving a wide range of hardware and software issues. The IT Systems Specialist will leverage their IT skills to support Johanson Technology's employees and systems

Hourly Rate (Non-Exempt): $26.00 – $31.00 per hour (DOE)

Work Schedule (Monday-Friday) 8:00 a.m. – 5:00 p.m.

Company Offer Benefits

• Medical (HMO/PPO/HSA)
• Dental (HMO/PPO)
• Vision
• Company Paid Basic Life Insurance
• Supplemental Life Insurance
• Paid time off (i.e. Vacation, Sick, Holiday, and Bereavement)
• 401k Savings plus company match
• Tuition Assistance
  
  

Required Education And Experience

• High School Diploma or GED.
• At least two (2) years of IT support in an environment that uses Microsoft 365 and includes troubleshooting Outlook, Word, and Excel.
• At least two (2) years of experience troubleshooting, upgrading, and replacing computer hardware components.
• At least one (1) year of experience configuring networked devices to be used on a TCP/IP network.
• At least one (1) year of experience installing, configuring, and troubleshooting Microsoft Windows 10 and 11.
• Configuring apps and working with advanced settings on smartphone OSes such as iOS and Android.
• Proficiency in documenting support activities, incident reports, and solutions for future reference.
  
  

Preferred Education And Experience

• An Associate's and/or Bachelor's Degree in Information Technology or a related field.
• Knowledge of data backup and recovery procedures, including familiarity with backup software, data restoration, and best practices for backing up different types of data.
• Knowledge of scripting languages such as PowerShell and Python for automating routine IT tasks.
• Possession of relevant IT certifications such as Microsoft Certified Desktop Support Technician (MCDST), Microsoft 365 Fundamentals (Exam MS-900), and Microsoft Certified: Identity and Access Administrator Associate (Exam SC-300).
• Configuring and deploying Avaya VOIP desk phones.
• Supporting IT equipment in a manufacturing environment.
• Communicate in Spanish
  
  

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage Microsoft Entra ID users and groups, Exchange Online mailboxes, and SharePoint site permissions
• Assist senior IT administrators with purchases, updates, backups, troubleshooting, and server maintenance
• Follow IT documentation and procedures to ensure accurate task completion
• Complete daily, weekly, and monthly duties including backup validation and helpdesk ticket resolution
• Support IT service rollouts, decommissioning projects, and infrastructure changes
• Install, configure, and troubleshoot network devices including printers, VOIP phones, and managed switches
• Deploy ethernet cabling from patch panels to wall mounts and networked devices
• Configure VPN client software and provide remote user support
• Coordinate with HR and department managers on employee onboarding and offboarding processes
• Manage helpdesk tickets to completion and escalate issues when necessary
• Configure and troubleshoot Android and iOS mobile devices
• Setup, configure, and maintain workstations while tracking IT asset inventory
• Contribute to IT documentation, inventory, and user training materials using Hudu, Microsoft 365, and Teams
• Diagnose and maintain factory machine computers including legacy Windows systems (95, 98, NT, 2000)
• Maintain clean and organized work areas
• Perform additional duties as assigned
  
  

Physical AND MENTAL Demands: The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit; use hands to handle or
• feel and talk or hear.
• The employee is frequently required to reach with hands and arms.
• The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.
• Performs a wide range of tasks as dictated by variable demands and changing conditions.
• Free to plan work assignments and schedule to meet long-term goals and objectives.
• Performs a wide range of complex tasks with little predictability as to their occurrence.
• Relates sensitive information to diverse groups.
• Must work with diverse groups to obtain consensus on complex issues.
• Must independently apply abstract principles to solve complex conceptual issues.
• Must independently manage a large group of performing varied tasks.
• Must write letters to explain complex issues.
• Persuade or explain complex issues in person or by phone.
  
  

RESPONSIBILITY FOR CONFIDENTIALITY

This position requires confidentiality; the company has many Non-Disclosure Agreements with customers who require confidentiality and occasionally will work with ITAR controlled documents. As such, US citizenship or permanent resident status is required.

TRAVEL

No travel is expected for this position

If you are interested in the IT Support Specialist, please submit your resume https://www.johansontechnology.com/careers/search-jobs/. To learn more about Johanson Technology's products, services, and culture, visit our websites at www.johansontechnology.com and www.johansondielectrics.com.

Johanson Technology Inc., and Johanson Dielectrics Inc. is EEO/Veterns/Disabled

LOCAL CANDIATES ONLY

Job Posted by ApplicantPro