What are the responsibilities and job description for the Technical Support Specialist position at Johanna Foods Inc.?
Overview
Johanna Foods is a state-of-the-art food manufacturer located in Flemington, New Jersey. Privately operated since 1995, Johanna Foods is now one of the country's largest producers and distributors of fruit juices, drinks and yogurt. Our products include the popular La Yogurt and Sabor Latino yogurt, Tree Ripe juices, Earth Wise juice beverages, Ssips and Sabor Latino drinks and nectars, and Ssips aseptic drink boxes, all using cutting-edge technologies and only the freshest, highest quality ingredients. Johanna Foods is also a leading private label and co-pack juice and yogurt producer, manufacturing products for numerous leading retailers and brands.
What we offer:
Competitive compensation ($65,000-$75,000) and benefits package, including medical, dental, vision, 401k, life insurance, short term disability insurance, long term disability insurance, vacation, and tuition reimbursement.
Responsibilities
- Desktop hardware, laptops, peripheral and software support.
- Follow design or installation specifications.
- Respond to user requests, troubleshooting the nature of the problem and taking necessary steps to resolve the problem.
- Using developed training materials and procedures, train users in the proper use of hardware and software.
- Establish and maintain vendor relationships, working with vendors to resolve hardware and software problems.
- Phone system Moves, Adds and Changes.
- Contribute to day-to-day administration of the Network environments.
- Perform basic tasks related to data center management, working with servers, firewalls and switches.
- Project work as assigned by IT management.
- Ability to be “on call” on a rotating basis.
- Some second shift vacation coverage 11 AM – 7:30 PM
Qualifications
- Must have an associate’s degree or 3-5 years of experience in a PC/LAN environment.
- Experience with Cisco switches and routers is a must.
- Experience with Miltel Phone VOIP or other VOIP systems a plus.
- Entry level Cisco certifications are a plus (CCENT, CCNA… )
- Operational knowledge of IBM AS/400 a plus.
- Experience in a warehouse or manufacturing environment is preferred.
- Must have basic hardware and software troubleshooting skills, proficiency with Windows operating system and Microsoft Office Suite.
- Understanding of network cabling (CAT6, CAT5, Fiber Optics).
- Experience with PC, servers and network monitoring, management tools and core services technology.
- Ability to problem solve.
- Good interpersonal skills.
- Desire to take advantage of learning opportunities.
- Independent, self-starting positive attitude.
- Strong organization skills and attention to detail.
- Possess a current driver’s license and reliable personal vehicle.
- Lift, unbox, and install hardware across campus environment; must be able to lift 50 pounds.
Salary : $65,000 - $75,000