What are the responsibilities and job description for the Medical Patient Access/Referral Coordinator Position position at Joel J Smith MD Inc?
We are a busy, patient-focused orthopedic surgery practice seeking a friendly, organized, and detail-oriented Full-Time Medical Receptionist/Referral & Insurance Coordinator to join our team. This is a key role that combines front office responsibilities with insurance verification and referral coordination to help provide exceptional patient care.
Responsibilities:
- welcome patients in person and over the phone
- schedule appointments
- check patients in and out during clinic time
- collect patient co-pays, balances and process payments both in person and/or over the phone
- maintain accurate patient records
- verify insurance eligibility, benfits, and co-pays prior to appointments
- Obtain and process referrals and prior authorizations as required
- Answer incoming calls, respond to patient inquires, and direct calls appropriately
- Maintain patient confidentiality and comply with HIPAA regulations
- Assist providers and clinical staff with administrative tasks as needed
- Perform front office duties to support efficient daily operations
Qualifications:
- Previous experience in a medical office, orthopedic or specialty practice is preferred
- Knowledge of medical insurance plans, referral and prior authorization processes
- Strong understanding of medical terminology is preferred
- Excellent communication and customer service skills
- Exceptional organizational skills and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency with electronic medical record (EMR) systems and Microsoft Office
- Positive attitude, professionalism, and a strong team-oriented work ethic
We Offer:
- Competitive pay based upon experience
- Paid time off and holidays
- Health Benefits
- Retirement Plan
- Supportive, close-knit team environment
- Opportunity to expand learning in many roles in a small office setting
If you enjoy helping patients, thrive in a fast-paced environment, and are looking to become part of a dedicated team, we would love to hear from you. Please submit your resume and a brief cover letter outlining your experience. Thank you!
Hours are Monday-Friday 8am-4:30pm. Weekends and Major Holidays off.
Salary : $21 - $24