What are the responsibilities and job description for the Shipping & Fulfillment Manager position at Joe Van Gogh Inc?
SHIPPING AND FULFILLMENT MANAGER
Job Purpose Summary:
The Shipping and Fulfillment Manager oversees private label fulfillment and shipment of all outbound orders. They also manage the Fulfillment and Delivery Specialist.
Reports To: Production Manager
Direct Reports: Fulfillment and Delivery Specialist
Status: Full Time
Shipping & Receiving
- Oversee all wholesale customers’ outbound shipping/freight orders.
- Ensure all outbound orders are processed correctly.
- Maintain and order all shipping materials and supplies for JVG accounts.
- Pull and pack orders for all shipping customers including: Allied Products, Sweetbird Products, and roasted coffee orders.
- Set up freight BOLs and track all shipping orders.
- Monitor shipping methods, run reports, and make recommendations to solve problems and streamline processes in shipping.
- Ensure all inbound freight orders are received physically and entered into inventory system.
Private Label Fulfillment
- Participate in meetings with private label accounts to build relationships and help troubleshoot challenges.
- Print out and organize shipping orders each morning, assigning tasks to other team members when needed.
- Ensure that all orders are fulfilled accurately and in time for daily USPS and FedEx pickup.
- Ensure all team members helping with fulfillment are following proper fulfillment procedures (FIFO, tidy packing, etc.)
- Communicate regularly with Production Manager to maintain product inventories and prioritize specific production when necessary.
- Ensure daily accuracy of “Finished Product” inventory.
- Maintain and order all shipping materials and supplies for private label fulfillment and freight shipments.
Management
- Contribute to hiring and onboarding process for Fulfillment & Delivery Specialist.
- Hold regular one-on-one meetings with Fulfillment & Delivery Specialist.
- Give feedback regularly and provide coaching to Fulfillment & Delivery Specialist.
- Thoughtfully compile and present performance reviews; reference pay scale accurately.
- Utilize and file all human resources paperwork correctly.
Job Requirements
- 1 year(s) production and shipping experience.
- Leadership/management experience preferred.
- Excellent communication and teamwork.
- Strong self-motivation and ability to work independently.
- Ability to prioritize and manage time.
- Ability to work with spreadsheets and web-based platforms.
- Ability to work occasional nights and weekends.
- Ability to work on call.
- Criminal background check as required by JVG’s institutional partners.
- A valid NC Driver’s license.
- Prolonged, frequent ingestion of coffee and tea.
- Prolonged periods of constant repetitive motion.
- Prolonged periods of time on feet.
- Ability to lift 50 pounds.
*Please note this position prohibits the wearing of perfumes, colognes, or fragrances.
*All Joe Van Gogh, Inc. employees are subject to a 90-Day Probationary Period.