What are the responsibilities and job description for the Service Technician position at Joe's Equipment Service Inc?
Job Overview
We are seeking a dynamic and skilled Service Technician to join our team and deliver exceptional repair, and technical support. In this role, you will be responsible for diagnosing, repairing, and maintaining outdoor power equipment in a timely and professional manner. This role supports customer satisfaction by ensuring equipment is serviced accurately, safely, and efficiently while working closely with the service writer. The Service Technician contributes to a well-organized shop environment and helps maintain high standards of workmanship and safety.
Responsibilities
- Diagnose mechanical, electrical, and hydraulic issues on gasoline and battery-powered outdoor power equipment.
- Perform routine maintenance and repairs on equipment such as lawn mowers, trimmers, blowers, pumps, chainsaws, and related power equipment; according to dealership standards.
- Accurately document service work performed, parts used, and time spent on repairs.
- Communicate repair needs, timelines, and recommendations to service writer or management.
- Interpret schematics and technical manuals for troubleshooting.
- Test equipment after repairs to ensure proper operation and safety compliance.
- Follow manufacturer guidelines, service manuals, and safety procedures.
- Maintain a clean, organized, and safe work area.
- Collaborate with the service writer to identify and obtain necessary replacement parts.
- Assist with equipment setup, inspection, and seasonal preparation.
- Support shop organization.
- Participate in training related to new equipment, tools, or procedures as required.
- Assist with occasional customer questions related to equipment operation or maintenance.
- Other duties as assigned.
COMPETENCIES
Communication – Clearly communicates repair findings and service updates to coworkers and management; asks questions when clarification is needed and documents work accurately.
Teamwork – Works effectively with other technicians and service personnel; supports team goals and contributes to a positive shop environment.
Problem Solving – Diagnoses equipment issues by identifying root causes; evaluates repair options and selects appropriate solutions with the service writer; adapts to unexpected challenges.
Technical Aptitude – Demonstrates mechanical aptitude and a willingness to learn new systems, tools, and technologies.
Time Management – Manages workload efficiently to meet service timelines while maintaining quality and safety standards.
Education
- High school diploma or equivalent required.
- Technical or vocational training in small engine repair, mechanics, or related field preferred.
Experience
- Previous experience repairing outdoor power equipment, small engines, or similar mechanical systems preferred.
- Experience in a service or repair shop environment a plus.
Proven Skills
- Mechanical troubleshooting and repair.
- Use of hand tools, power tools, and diagnostic equipment.
- Ability to read and follow service manuals and technical documentation.
Demonstrated Skills
- Attention to detail and commitment to quality workmanship.
- Ability to work independently with minimal supervision.
- Strong safety awareness and adherence to shop procedures.
If you are looking for a reliable position with benefits and a family owned business atmosphere in the Upper Valley apply today!
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $20 - $25